At a Glance
- Tasks: Provide exceptional customer service and support through various communication channels.
- Company: HGS is a global leader in customer experience management with over 44,000 employees worldwide.
- Benefits: Earn £12.21 an hour, enjoy flexible working, and access 28 days holiday plus bonuses.
- Other info: This is an on-site role based in the UK, starting on 30th June.
- Why this job: Join a coaching culture that prioritises your growth and fosters lifelong connections.
- Qualifications: Customer service experience and strong communication skills are essential; IT literacy is a must.
UK - Customer Service Advisor - Start Date: 30th June
Join to apply for the UK - Customer Service Advisor - Start Date: 30th June role at HGS
UK - Customer Service Advisor - Start Date: 30th June
2 days ago Be among the first 25 applicants
Join to apply for the UK - Customer Service Advisor - Start Date: 30th June role at HGS
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you prepared to commence an exciting career as a Contact Centre Advisor? Join our team and become a valuable first-line support, providing exceptional customer service through various communication channels, with a keen attention to detail. Whether you are aiding with fraud detection, safeguarding vulnerable customers, or shaping the compliance landscape, your role as a Customer Service Advisor will have a significant impact. Your communication abilities will be prominent as you solve complex data and technical issues, and showcase your compassionate, ensuring every customer feels valued and protected. Start date: 30th June 2025 – Apply now to begin your journey with us!
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Please note: You must be based in the United Kingdom, for this on-site opportunity.
Why Choose Us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like
- £12.21 an hour
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to Ignite, our dynamic employee benefits program, offering you personalised wellness and financial perks to enhance your career and personal journey.
- Application of strong emotional intelligence to safeguard vulnerable customers
- Ability to proactively seek out and identify potential fraud
- Strong adaptability, collaboration skills, and the ability to work effectively in a diverse team
- Self-starters who take ownership and demonstrate accountability in ensuring legal and regulatory compliance while promoting best practices, inclusivity, and diversity
- Customer service/contact centre experience
- IT literate, and experience using Microsoft packages (inc Word, excel)
- Excellent communication skills, including multi-channel customer communication and complaint management.
- Successful completion of initial Baseline Personnel Security Standard (BPSS) and subsequent phases, either a Security Check (SC) or a Counter-Terrorist Check (CTC) security checks
- Must be based in the United Kingdom
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Entry level
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IT Services and IT Consulting
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#J-18808-LjbffrUK - Customer Service Advisor in Warrington employer: HGS
Hinduja Global Solutions (HGS) is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development through a robust coaching culture. With competitive pay, flexible working options, and a people-first philosophy, HGS provides a supportive environment where you can build meaningful connections while making a significant impact in customer service. Located in the UK, this role not only offers a chance to thrive in a diverse team but also access to comprehensive benefits that enhance both your professional and personal journey.
StudySmarter Expert Advice🤫
We think this is how you could land UK - Customer Service Advisor in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HGS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HGS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace UK - Customer Service Advisor in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HGS:Your cover letter is your chance to shine! Tell us why you want to work at HGS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HGS!
How to prepare for a job interview at HGS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
