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- Tasks: Provide exceptional customer service and support through various communication channels.
- Company: HGS is a global leader in customer experience management with over 44,000 employees worldwide.
- Benefits: Earn ÂŁ12.21 an hour, enjoy flexible working, and access 28 days holiday plus bonuses.
- Why this job: Join a coaching culture that prioritises your growth and fosters lifelong connections.
- Qualifications: Customer service experience and strong communication skills are essential; IT literacy is a must.
- Other info: This is an on-site role based in the UK, starting on 30th June.
UK – Customer Service Advisor – Start Date: 30th June
Join to apply for the UK – Customer Service Advisor – Start Date: 30th June role at HGS
UK – Customer Service Advisor – Start Date: 30th June
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Join to apply for the UK – Customer Service Advisor – Start Date: 30th June role at HGS
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you prepared to commence an exciting career as a Contact Centre Advisor? Join our team and become a valuable first-line support, providing exceptional customer service through various communication channels, with a keen attention to detail. Whether you are aiding with fraud detection, safeguarding vulnerable customers, or shaping the compliance landscape, your role as a Customer Service Advisor will have a significant impact. Your communication abilities will be prominent as you solve complex data and technical issues, and showcase your compassionate, ensuring every customer feels valued and protected. Start date: 30th June 2025 – Apply now to begin your journey with us!
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Please note: You must be based in the United Kingdom, for this on-site opportunity.
Why Choose Us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like
- ÂŁ12.21 an hour
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to Ignite, our dynamic employee benefits program, offering you personalised wellness and financial perks to enhance your career and personal journey.
What we are looking for:
- Application of strong emotional intelligence to safeguard vulnerable customers
- Ability to proactively seek out and identify potential fraud
- Strong adaptability, collaboration skills, and the ability to work effectively in a diverse team
- Self-starters who take ownership and demonstrate accountability in ensuring legal and regulatory compliance while promoting best practices, inclusivity, and diversity
Requirements:
- Customer service/contact centre experience
- IT literate, and experience using Microsoft packages (inc Word, excel)
- Excellent communication skills, including multi-channel customer communication and complaint management.
- Successful completion of initial Baseline Personnel Security Standard (BPSS) and subsequent phases, either a Security Check (SC) or a Counter-Terrorist Check (CTC) security checks
- Must be based in the United Kingdom
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
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UK - Customer Service Advisor employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Customer Service Advisor
✨Tip Number 1
Familiarise yourself with HGS's customer service ethos and values. Understanding their commitment to exceptional customer experiences will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your emotional intelligence skills. Since the role involves safeguarding vulnerable customers, demonstrating your ability to empathise and communicate effectively will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your adaptability and problem-solving skills. Think of examples from your past experiences where you successfully navigated challenges in a customer service setting.
✨Tip Number 4
Network with current or former employees of HGS if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace UK - Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous customer service or contact centre experience in your CV and cover letter. Use specific examples to demonstrate your communication skills, problem-solving abilities, and adaptability in diverse team environments.
Showcase Emotional Intelligence: Since the role requires strong emotional intelligence, include examples in your application that illustrate your ability to handle sensitive situations, safeguard vulnerable customers, and manage complaints effectively.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at HGS
✨Showcase Your Communication Skills
As a Customer Service Advisor, your communication abilities are crucial. Be prepared to demonstrate how you effectively communicate with customers across various channels. Use examples from your past experiences to highlight your skills in managing complaints and providing exceptional service.
✨Emphasise Emotional Intelligence
HGS values emotional intelligence, especially when dealing with vulnerable customers. During the interview, share instances where you've successfully navigated sensitive situations, showcasing your ability to empathise and provide support.
✨Demonstrate Adaptability
The role requires strong adaptability and collaboration skills. Prepare to discuss how you've worked effectively in diverse teams and adapted to changing circumstances in previous roles. This will show your potential to thrive in HGS's dynamic environment.
✨Research HGS and Its Values
Familiarise yourself with HGS's mission and values, particularly their commitment to diversity and inclusivity. Being able to articulate why you want to work for HGS and how your values align with theirs can set you apart from other candidates.
