Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with technical issues related to voice, internet, and data services.
- Company: Join HGS, a dynamic company focused on helping employees reach their full potential.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values your entrepreneurial spirit and problem-solving skills.
- Qualifications: Looking for IT enthusiasts with a knack for troubleshooting and customer service.
- Other info: This role requires an EU work permit and offers flexible working hours.
The predicted salary is between 30000 - 50000 £ per year.
HGS is looking for a driven IT professional to join us as a Technical Support Advocate, to handle inbound and outbound technical customer calls for voice, internet, and data installation and connections. At HGS, we have a work environment that ensures every employee realizes their true potential and achieves success in their career. If you are a versatile professional with an entrepreneurial spirit, we want you on our team!
As a Technical Support Advocate, you will:
- Cater to the needs of clients and customers in a 24/7 work environment
- Provide voice technical help desk services to new and existing customers for a wide range of technical requests, queries, and/or complaints
- Work in a dynamic environment to analyze, troubleshoot, and resolve technical issues for customers of voice, internet, or data installation and connections
- Research, locate, and provide information to answer inquiries
Technical Support Advocate - Astound employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advocate - Astound
✨Tip Number 1
Familiarise yourself with common technical issues related to voice, internet, and data services. Being able to discuss these topics confidently during your interview will show that you understand the role and can handle customer queries effectively.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since you'll be dealing with customers over the phone, being clear and concise is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research HGS and their values. Understanding the company culture and what they stand for will help you align your answers during the interview, demonstrating that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about training opportunities or how success is measured in the Technical Support Advocate position.
We think you need these skills to ace Technical Support Advocate - Astound
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Advocate. Familiarise yourself with the types of technical issues you may encounter and how to address them.
Tailor Your CV: Highlight relevant experience in technical support or customer service roles. Emphasise your problem-solving skills and any specific technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HGS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Support Advocate. Familiarise yourself with common technical issues related to voice, internet, and data services, as well as the tools and systems used in the industry.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples of how you've successfully resolved technical issues in the past. Highlight your analytical skills and ability to troubleshoot effectively under pressure.
✨Demonstrate Communication Skills
As this role involves handling customer calls, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate your ability to remain calm and professional in challenging situations.
✨Research HGS and Their Values
Familiarise yourself with HGS's company culture and values. Be prepared to discuss why you want to work there and how your personal values align with theirs. This shows genuine interest and can set you apart from other candidates.
