Team Manager

Overview

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Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer‑obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

This role is offered as a 12‑month secondment, working Monday to Friday, 08:30–17:00.

Benefits

• Competitive salary
• Fully remote working
• Refer‑A‑Friend bonuses
• Employee assistance programs
• 25 days holiday, plus bank holidays (increasing with service)
• Development opportunities
• People‑focused environment where you’ll make lifetime connections and friendships

What We Are Looking For

• Experienced Team Manager within a customer service or contact centre environment, leading and motivating teams.
• Comfortable managing performance through coaching, feedback, and clear expectations.
• Experience handling customer escalations and supporting service recovery.
• Confident using data, quality measures, and operational insight to improve performance.

Requirements

• Proven experience leading teams within a customer service environment.
• Strong people management and coaching skills.
• Confidence handling customer escalations and performance conversations.
• Excellent IT skills and experience using customer service systems.
• High attention to detail and a focus on quality and consistency.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.