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- Tasks: Lead the development of impactful customer experience solutions that drive business growth.
- Company: Global leader in customer experience with a people-focused culture.
- Benefits: Personalised employee benefits and ample growth opportunities.
- Why this job: Make a real impact on business growth while engaging with senior stakeholders.
- Qualifications: Proven experience in designing CX or BPO solutions and strong communication skills.
- Other info: Dynamic role with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
A global leader in customer experience in the United Kingdom is seeking a Solutions Principal who will lead the development of high-impact service solutions that drive business growth. The ideal candidate will have proven experience in designing and delivering CX or BPO solutions in diverse environments. This role requires strong commercial acumen and excellent communication skills to engage senior stakeholders.
HGS offers a people-focused culture, ample growth opportunities, and personalized employee benefits.
Strategic CX Solutions Leader employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CX Solutions Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. We need to be ready to showcase our skills and experience confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Strategic CX Solutions Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Strategic CX Solutions Leader role. Highlight your experience in designing and delivering CX or BPO solutions, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you the perfect fit for leading high-impact service solutions.
Showcase Your Communication Skills: Since this role involves engaging with senior stakeholders, demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at HGS
✨Know Your CX Inside Out
Make sure you brush up on the latest trends and best practices in customer experience. Be ready to discuss specific examples of how you've designed and delivered impactful CX solutions in previous roles. This will show your depth of knowledge and passion for the field.
✨Showcase Your Commercial Acumen
Prepare to discuss how your solutions have driven business growth in the past. Think about metrics or case studies that highlight your ability to align CX strategies with commercial objectives. This will demonstrate your understanding of the business side of customer experience.
✨Engage with Senior Stakeholders
Practice articulating your ideas clearly and confidently, as you'll need to engage with senior stakeholders. Use role-play scenarios to simulate discussions and refine your communication skills. Remember, it's not just about what you say, but how you say it!
✨Embrace the People-Focused Culture
Research HGS's culture and values, and think about how your personal values align with theirs. Be prepared to share examples of how you've fostered a positive team environment in your previous roles. This will show that you're not just a fit for the role, but also for the company culture.
