At a Glance
- Tasks: Provide essential support to customers via phone, email, and webchat.
- Company: Join HGS, a global leader in technology and business services.
- Benefits: Enjoy flexible working, competitive pay, and generous holiday allowance.
- Other info: Remote work options and a focus on employee wellness and development.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 18900 - 23100 £ per year.
HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence.
At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation.
Our strong foundation in CX enables us to create impactful solutions across industries.
Through our Realized AI approach, we deliver practical innovation with measurable outcomes.
Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.
Job Description
Are you ready to start a rewarding career as a Customer Service Advisor?
Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts.
As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience.
Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment.
With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role.
Kickstart your customer service career with HGS in remote, fixed term roles.
Flexible start dates available.
Please note: This role is a Fixed‑term contract for up to 4 months and may end early depending on operational requirements and performance.
This is a bring your own device campaign and requires a Windows based system.
HGS Enables a Coaching Culture
HGS is dedicated to fostering a coaching culture where continuous learning and development are part of everyday life.
Our coaching culture empowers employees to achieve their full potential through support from colleagues, managers, and mentors, alongside regular feedback, mentoring, and diverse learning opportunities.
If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why Choose Us
Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centres, supporting some of the world’s most recognized brands.
- Fortnightly paid salary, to be confirmed- plus overtime opportunities
- Wage Stream: Access your pay when it works for you.
- Wellness Support: Mental Health First Aiders, wellness initiatives, and Reasonable Accommodation Pass passports for an inclusive and supportive environment.
- Remote or Hybrid Working: Balance work and life with our flexible working options.
- HGS Ignite: Enjoy personalized wellness and financial perks, including our Employee Assistance Programs, to enhance your career and personal journey.
- Generous Holiday Allowance: 28 days of holiday, inclusive of bank holidays.
- People-Focused Environment: Thrive in a supportive workplace that fosters lifetime connections and meaningful friendships.
- Career Development: Benefit from apprenticeship programs and development opportunities to enhance your skills and career growth.
- Employee Referral Scheme earn cash for referring candidates to our posted roles who join us.
- What Are We Looking For
We’re looking for individuals with a range of strengths and experiences suited to supporting customers on the Warm Home Discount Scheme.
In this role, you’ll be speaking directly with customers to guide them through eligibility, applications, and queries related to the scheme.
Success in this position relies on clear, supportive communication, strong attention to detail, and the ability to explain processes in a straightforward and accessible way.
You’ll need to remain patient and professional while handling sensitive customer circumstances, including discussions about financial difficulty or vulnerability.
Working in this environment requires a high level of empathy, resilience, and adaptability, as customer needs can vary significantly.
Across our Warm Home Discount roles, we value the ability to build trust, provide reassurance, and deliver a positive, customer-focused experience while maintaining accuracy and compliance.
Requirements
- Clear and friendly telephone communication, with the ability to explain information simply
- Strong listening skills and ability to build rapport with a diverse customer base
- High attention to detail when capturing and processing customer information
- Ability to follow structured processes and maintain compliance at all times
- Confidence handling sensitive conversations relating to financial hardship or personal circumstances
- Ability to remain patient, calm, and professional in challenging situations
- Strong organisational skills and ability to manage multiple tasks effectively
- Basic IT skills and confidence navigating systems while supporting customers
- Adaptability in a fast-paced, customer-focused environment
- Commitment to delivering a high-quality, supportive customer experience
To participate in this remote role, you will need a Windows-based laptop/desktop with the following specifications:
- Windows 11 (23H2) or above
- CPU Gen5 2.4GHz or above
- 4GB of RAM (preferably 8GB)
- Chrome / MS Edge browser fully updated
- Antivirus program installed and kept up to date
- No screen recording software should be installed on the PC
- Proof of full virus scans periodically will be requested
- Bandwidth 10-15Mbps minimum
- USB Headset
- Webcam (not for calls)
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion.
We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
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WHDS - Customer Service Advisor FTC in Scotland employer: HGS
HGS is an excellent employer for those seeking a dynamic and supportive work environment, particularly in the role of Senior AWS Engineer. With a strong emphasis on employee growth, you will have opportunities to mentor fellow engineers and lead critical projects that enhance operational maturity. Our remote work culture promotes flexibility and collaboration, allowing you to thrive while contributing to innovative solutions in a globally distributed team.
StudySmarter Expert Advice🤫
We think this is how you could land WHDS - Customer Service Advisor FTC in Scotland
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like HGS.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like HGS. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace WHDS - Customer Service Advisor FTC in Scotland
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to HGS.
How to prepare for a job interview at HGS
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in HGS's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services HGS offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
