Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries via phone, chat, and email while maintaining high service standards.
- Company: HGS is a global leader in customer experience management, dedicated to innovation and client success.
- Benefits: Earn ÂŁ12.21/hour, enjoy flexible hours, 28 days holiday, and access to wellness perks.
- Other info: This part-time hybrid role offers 20-25 hours per week with a coaching culture for personal development.
- Why this job: Join a supportive team focused on growth, learning, and making a real impact in customer service.
- Qualifications: Customer service experience and GCSE education required; familiarity with Microsoft Office is a plus.
Preston – Customer Service Advisor – Part – Time
Join to apply for the Preston – Customer Service Advisor – Part – Time role at HGS
Preston – Customer Service Advisor – Part – Time
3 days ago Be among the first 25 applicants
Join to apply for the Preston – Customer Service Advisor – Part – Time role at HGS
Get AI-powered advice on this job and more exclusive features.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Work with DBS and become a valued Customer Service Advisor, responsible for providing comprehensive assistance to a wide range of customer enquiries. You will work with our Customer Relationship Management system, gaining access to customer details, including scanned images of application forms and other relevant documents. Your role will involve accessing a wealth of information and frequently asked questions to ensure that every customer enquiry receives the highest standard of support. Whether it is through phone calls, written communications, or web chat, you will directly liaise with our customers to address their needs. Please be aware that certain accounts may involve handling confidential and sensitive information, requiring the utmost discretion and sensitivity to potentially distressing content. Join us and be part of our dedicated team delivering exceptional customer service. Please note: This is a part-time hybrid position based in Preston, offering 20 to 25 hours per week, with shifts scheduled from 9:00 AM to 2:00 PM.
HGS Champions a Coaching Culture
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration
Why Choose Us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like
- ÂŁ12.21 an hour, plus overtime opportunities
- Central on-site location: First floor Building D, West Strand Business Park, West Strand, Preston, PR1 8UY
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What we are looking for:
- Professionalism and focused on brand standards
- Flexible team players who enjoy a fast paced environment and variety in their role and excited by change
- Self-starters who take ownership and accountability over the customer’s journey
- Analytical and interested in legal issues
Requirements:
- Customer service/contact centre experience.
- Experience using Microsoft packages (inc Word, excel)
- Educated to GCSE standard
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at HGS by 2x
Sign in to set job alerts for “Customer Service Advisor” roles.
Customer Service Advisor (25 hours, 6 month FTC)
Warrington, England, United Kingdom 6 days ago
Warrington, England, United Kingdom 6 days ago
Warrington, England, United Kingdom 3 days ago
Golborne, England, United Kingdom 1 month ago
Warrington, England, United Kingdom 3 days ago
Warrington, England, United Kingdom 1 day ago
Daresbury, England, United Kingdom 1 month ago
Warrington, England, United Kingdom 3 days ago
Warrington, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 1 month ago
Warrington, England, United Kingdom 2 months ago
Warrington, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 6 days ago
Warrington, England, United Kingdom 3 days ago
UK – Customer Service Advisor – Welsh Speaking
Warrington, England, United Kingdom 2 weeks ago
Business Development Manager – Microsoft CSP
Warrington, England, United Kingdom 1 week ago
Customer Service Online Safety Associate
Warrington, England, United Kingdom 1 day ago
Warrington, England, United Kingdom 17 hours ago
Warrington, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 20 hours ago
Warrington, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Preston - Customer Service Advisor - Part - Time employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Preston - Customer Service Advisor - Part - Time
✨Tip Number 1
Familiarise yourself with HGS and their customer service ethos. Understanding their commitment to customer experience will help you align your responses during any interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your knowledge of common customer service scenarios. Being able to discuss how you would handle specific situations can demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 3
Highlight your flexibility and adaptability in previous roles. Since this position involves a fast-paced environment, sharing examples of how you've thrived in similar situations can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the coaching culture at HGS. This shows your interest in personal development and aligns with their focus on continuous learning, making you a more attractive candidate.
We think you need these skills to ace Preston - Customer Service Advisor - Part - Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as customer service experience and familiarity with Microsoft packages.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles and your ability to handle sensitive information with discretion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of HGS's values. Mention how you can contribute to their coaching culture and commitment to exceptional customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at HGS
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled customer enquiries, resolved issues, and provided exceptional support.
✨Familiarise Yourself with HGS
Research Hinduja Global Solutions and understand their values, mission, and the services they provide. This will help you align your answers with their ethos and demonstrate your genuine interest in the company.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service scenarios. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?'
✨Demonstrate Flexibility and Teamwork
Since the role requires flexibility and teamwork, be ready to discuss how you adapt to changing situations and work collaboratively with others. Share examples that showcase your ability to thrive in a fast-paced environment.