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- Tasks: Lead people projects, manage employee relations, and enhance workplace culture.
- Company: Hinduja Global Solutions, a leader in customer experience and business process management.
- Benefits: Competitive salary, fully remote work, 25 days holiday, and development opportunities.
- Why this job: Make a real impact while fostering a coaching culture and building your career.
- Qualifications: Experience in managing employee relations and leading people projects.
- Other info: Join a diverse team and make lifetime connections in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
At HGS, our People Services Business Partners align People strategy with business goals, manage complex employee relations, and lead projects that lift performance and culture. You will partner with senior leaders, work closely with Trade Union colleagues, use insight and analytics to guide decisions, and oversee initiatives across engagement, wellbeing, diversity and inclusion. This is a fixed term maternity cover and includes line management of team members with responsibility for their performance, development, and day-to-day support.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us? HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future.
- Competitive salary
- Fully remote working
- Refer-A-Friend bonuses
- Employee assistance programs
- 25 days holiday, plus bank holidays (increasing with service)
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
What We Are Looking For
Do you have proven experience managing complex employee relations with confidence and fairness? Can you lead People projects end to end, aligning them with business goals and delivering results? Are you skilled at turning data into insight and actions that drive better performance and employee experience? Can you influence senior leaders and build trusted relationships, including with Trade Unions? Are you ready to take on line management responsibility, coaching and developing team members? If this sounds like you, and you’re ready to deliver projects that make a real impact, we’d love to hear from you.
Requirements
- Demonstrated experience leading People projects in talent, organisational development, and performance management.
- CIPD Level 5 qualification (or working towards it)
- Strong employee relations expertise and thorough knowledge of UK employment law.
- Proven ability to partner with senior stakeholders and external partners, including Trade Unions.
- Confident people manager with experience leading and developing direct reports.
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
Locations
People Services Business Partner employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Business Partner
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in People Services. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching HGS and its culture. Understand their coaching culture and how you can contribute to it. Tailor your responses to show how your experience aligns with their values and goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in managing employee relations and leading projects. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the HGS team and contributing to their mission.
We think you need these skills to ace People Services Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of People Services Business Partner. Highlight your experience in managing employee relations and leading projects that align with business goals. We want to see how your skills can help us revolutionise customer experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about people management and how you can contribute to our coaching culture. Be genuine and let your personality come through – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've turned strategy into delivery in previous roles. We’re all about results, so show us what you’ve accomplished!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at HGS
✨Know Your Stuff
Before the interview, dive deep into HGS's values and their approach to customer experience. Familiarise yourself with their coaching culture and how it aligns with your own leadership style. This will help you demonstrate that you're not just a fit for the role, but also for the company ethos.
✨Showcase Your People Skills
Prepare specific examples of how you've managed complex employee relations in the past. Think about times when you’ve turned strategy into action or resolved conflicts effectively. This will show that you can handle the responsibilities of a People Services Business Partner with confidence.
✨Data-Driven Decisions
HGS values insight and analytics, so be ready to discuss how you've used data to drive performance improvements. Bring examples of how you've turned insights into actionable strategies that align with business goals, showcasing your analytical skills.
✨Build Relationships
Think about how you can influence senior leaders and build trust with Trade Union colleagues. Prepare to discuss your approach to relationship-building and how you’ve successfully collaborated with various stakeholders in previous roles. This will highlight your ability to partner effectively within the organisation.
