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- Tasks: Lead high-impact service solutions that transform customer experiences and drive business growth.
- Company: Hinduja Global Solutions, a leader in Customer Experience and Business Process Management.
- Benefits: Refer-a-friend bonuses, employee assistance programmes, and 25 days holiday.
- Why this job: Shape CX strategies and design tech-enabled solutions that make a real impact.
- Qualifications: Strategic thinker with experience in customer experience and solution design.
- Other info: Join a coaching culture focused on continuous learning and career development.
The predicted salary is between 36000 - 60000 £ per year.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Ready to lead high-impact service solutions that drive real business growth? At HGS, our Solutions Principal plays a key role in shaping customer experience (CX) strategies that win deals and transform outcomes. You’ll design scalable, tech-enabled solutions across BPO and digital service environments expertly bringing together commercial insight, customer needs, and operational capability. From bid strategy to stakeholder engagement, you'll lead cross-functional efforts to deliver competitive, high-value propositions. If you’re a strategic thinker with a background in CX, transformation, and solution design then this is your platform to lead from the front.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us? HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like:
- Refer-A-Friend bonuses
- Employee assistance programs
- 25 days holiday, inclusive of
Solutions Principal in London employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Principal in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HGS on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Solutions Principal.
✨Tip Number 2
Prepare for the interview by understanding HGS's customer experience ethos. Think of examples from your past that showcase your strategic thinking and solution design skills, especially in CX transformation.
✨Tip Number 3
Showcase your passion for coaching and development during interviews. HGS loves candidates who are not just about personal growth but also about uplifting others—so share how you've mentored or supported colleagues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the HGS family.
We think you need these skills to ace Solutions Principal in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Solutions Principal role. Highlight your experience in customer experience (CX) strategies and solution design, as these are key aspects of the job. We want to see how your background aligns with our mission at HGS!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CX and how you can contribute to our coaching culture. Be genuine and let your personality come through – we love to see that enthusiasm!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive business growth and lead cross-functional teams. Numbers and results speak volumes, so don’t shy away from sharing those impressive stats!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the HGS family!
How to prepare for a job interview at HGS
✨Understand the Company Culture
Before your interview, dive deep into HGS's coaching culture and customer-obsessed ethos. Familiarise yourself with their approach to customer experience and how they integrate digital solutions. This will help you align your answers with their values and demonstrate that you're a great fit.
✨Showcase Your Strategic Thinking
As a Solutions Principal, you'll need to exhibit strong strategic thinking skills. Prepare examples from your past experiences where you've successfully designed scalable solutions or led cross-functional teams. Be ready to discuss how these experiences can translate into driving business growth at HGS.
✨Engage with Stakeholder Scenarios
Expect questions about stakeholder engagement and bid strategy. Think of specific scenarios where you've navigated complex stakeholder relationships or crafted winning proposals. Highlight your ability to bring together commercial insight and customer needs to create high-value propositions.
✨Emphasise Continuous Learning
HGS values a culture of continuous learning and development. Share your passion for personal growth and how you've pursued learning opportunities in the past. Discuss how you plan to contribute to this culture by mentoring others and fostering collaboration within the team.
