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- Tasks: Lead forecasting and capacity planning in a dynamic contact centre environment.
- Company: Global business services provider based in Greater London.
- Benefits: Fully remote work, 25 days holiday, and opportunities for process improvement.
- Why this job: Tackle complex challenges and make a real impact on workforce planning.
- Qualifications: Advanced experience in workforce planning and strong analytical skills.
- Other info: Collaborate with diverse stakeholders in a fast-paced setting.
The predicted salary is between 50000 - 65000 £ per year.
A global business services provider in Greater London is seeking a WFM Planning Manager to lead forecasting and capacity planning in a fast-paced contact centre environment. You will build workforce models and drive planning insights while collaborating with various stakeholders.
Ideal candidates have:
- Advanced experience in workforce planning
- Strong analytical skills
- Proficiency in WFM platforms
The role offers the opportunity to work fully remote and includes 25 days of holiday. If you are eager to tackle complex challenges and improve processes, we want to hear from you.
Remote WFM Planning Lead — Forecasting & Capacity in London employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote WFM Planning Lead — Forecasting & Capacity in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through professional groups. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience in workforce planning can add value. We want you to shine!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific examples of how you've tackled forecasting challenges in the past. Numbers speak louder than words!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote WFM Planning Lead — Forecasting & Capacity in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the WFM Planning Lead role. Highlight your experience in workforce planning and any relevant analytical skills. We want to see how your background aligns with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about forecasting and capacity planning. Share specific examples of how you've tackled complex challenges in the past, as this will resonate with us.
Showcase Your WFM Platform Skills: Since proficiency in WFM platforms is key, make sure to mention any tools or software you’ve used. We’re keen to know how you’ve leveraged these platforms to drive insights and improve processes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HGS
✨Know Your WFM Platforms
Make sure you brush up on the specific WFM platforms mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to drive insights and improve forecasting in previous roles.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills, especially in workforce planning. Think of situations where your insights led to significant improvements or efficiencies in a contact centre environment.
✨Understand Stakeholder Collaboration
Since the role involves collaborating with various stakeholders, be ready to discuss how you've successfully worked with different teams in the past. Share specific examples of how you’ve navigated challenges and built strong working relationships.
✨Prepare for Complex Challenges
The job mentions tackling complex challenges, so think about some tough situations you've faced in workforce planning. Prepare to explain how you approached these challenges and what the outcomes were, demonstrating your problem-solving abilities.