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- Tasks: Provide essential support to customers via phone, email, and webchat.
- Company: Join HGS, a global leader in customer experience management.
- Benefits: Earn £12.21 per hour, enjoy flexible working, and receive 28 days holiday.
- Why this job: Make a real difference in a supportive and inclusive environment.
- Qualifications: No prior experience needed; just bring your excellent communication skills.
- Other info: Flexible start dates and a strong focus on personal growth.
The predicted salary is between 12 - 16 £ per hour.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you ready to start a rewarding career as a Customer Service Advisor? Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment. With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role.
Flexible start dates available.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us? HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like:
- Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of
HGS - Customer Service Advisor in London employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGS - Customer Service Advisor in London
✨Tip Number 1
Get to know HGS and our customer service ethos! Research our values and the way we operate. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey information clearly and positively. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current HGS employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our fantastic team at HGS.
We think you need these skills to ace HGS - Customer Service Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can deliver a positive customer experience.
Show Your Passion: Let us see your enthusiasm for customer service! Share examples of how you've gone above and beyond for customers in the past, or how you’ve contributed to a team environment. We love to see candidates who are genuinely excited about helping others.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like we expect you to do with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at HGS
✨Know the Company Inside Out
Before your interview, take some time to research Hinduja Global Solutions. Understand their customer-centric approach and how they leverage digital solutions. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively handled customer enquiries in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Emphasise Your Adaptability
HGS values a coaching culture and continuous learning. Be ready to discuss times when you've adapted to new situations or learned new skills quickly. This demonstrates your willingness to grow and thrive in a dynamic environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities at HGS. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.