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- Tasks: Provide essential support to customers via phone, email, and webchat.
- Company: Join HGS, a global leader in customer experience management.
- Benefits: Earn £12.21 per hour, enjoy flexible working, and 28 days holiday.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Strong IT skills and excellent communication abilities required.
- Other info: Access to development opportunities and a dynamic employee benefits program.
The predicted salary is between 10 - 15 £ per hour.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you ready to start a rewarding career as a Customer Service Advisor? Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment. With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role. Flexible start dates available.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us? HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
- Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What We Are Looking For: We’re looking for confident individuals with strong IT skills, including Microsoft Office and web-based platforms. You’ll explain complex financial information clearly, use your numerical and analytical skills to interpret data, and follow strict procedures while maintaining confidentiality. Adaptability and quick learning are essential in this fast-changing environment. Join us to develop your skills and make a real impact.
Requirements:
- Customer Service/Contact Centre experience with complaint management skills
- Positive attitude with excellent verbal and written communication across multiple channels
- Detail-focused with basic maths, problem-solving skills, and resilience under pressure
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of race, ethnicity, religion, sex, national origin, age, veteran disability, genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
HGS - Customer Service Advisor employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGS - Customer Service Advisor
✨Tip Number 1
Get to know HGS and its values! Before your interview, dive into their mission and culture. This will help you connect your skills and experiences to what they’re looking for, showing that you’re not just another candidate but a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills and communication style, which are key for the Customer Service Advisor role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about HGS, making it easier for you to stay in the loop and land that dream job.
We think you need these skills to ace HGS - Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and customer service experience.
Show Your Passion: Let your enthusiasm shine through in your application! We want to see that you’re genuinely excited about the opportunity to help customers and be part of our team at HGS. A little personality goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we’re looking for excellent communication skills, so show us what you’ve got right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at HGS
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering exceptional service.
✨Show Off Your Communication Skills
Since this role involves handling enquiries via phone, email, and webchat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex information in an easy-to-understand way.
✨Demonstrate Adaptability
HGS values adaptability in a fast-changing environment. Think of situations where you had to adjust quickly to new challenges or changes in procedures. Be prepared to discuss these examples during your interview to highlight your ability to thrive under pressure.
✨Embrace the Coaching Culture
Familiarise yourself with HGS's coaching culture and be ready to discuss how you value continuous learning and development. Share your thoughts on how feedback and mentorship have helped you grow in previous roles, as this aligns perfectly with their ethos.