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- Tasks: Assist customers with inquiries via phone, chat, and email while using our CRM system.
- Company: HGS is a leading contact centre with over 40 years of experience in enhancing customer journeys.
- Benefits: Earn £10.90 per hour, enjoy hybrid work, 28 days holiday, and employee assistance programs.
- Why this job: Join a supportive team, build connections, and make a real impact on customer satisfaction.
- Qualifications: GCSE education, IT literate, excellent communication skills, and a flexible team player.
- Other info: Hybrid role requires office attendance 1-2 days a week; training may be remote or in-office.
The predicted salary is between 22600 - 33600 £ per year.
Job Title: Full-Time Customer Service Advisor – Hybrid (Preston), Preston
Client: HGS
Location: Preston, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: da40156a6085
Job Views: 22
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description
Join our dedicated team as a Customer Service Advisor, providing comprehensive assistance across various customer inquiries. You will utilize our Customer Relationship Management system to access customer information, including scanned application forms and relevant documents. Your main responsibility will be to use this information and a repository of FAQs to ensure each customer inquiry receives top-notch support.
You will engage directly with customers via phone calls, written communications, or web chat, delivering tailored solutions to meet their needs. Some accounts may involve handling sensitive and confidential information, requiring discretion and sensitivity, especially with potentially distressing content. Your commitment will be essential in ensuring our customers receive the support and care they deserve.
Note: This is a hybrid role based in Preston. You are required to be in the office 1-2 days a week. Training will be remote but may be office-based in Preston.
Why choose us?
With over forty years of expertise, HGS is a leading figure in the UK\’s contact centre industry. We focus on enhancing the customer journey and collaborating with esteemed brands, mainly in Contact Centres and Data Analytics. Our \”globally local\” approach ensures efficiency and customer satisfaction, making HGS a great place to build your future!
Benefits include:
- £10.90 per hour, plus overtime opportunities
- Hybrid working at First Floor Building D, West Strand Business Park, Preston
- Employee assistance programs
- 28 days holiday, including bank holidays
- A friendly, people-focused environment where you can build lifelong connections
What we are looking for:
- Professionalism and adherence to brand standards
- Flexible team players who enjoy a fast-paced environment and change
- Self-starters who take ownership of the customer journey
- Analytical skills and interest in legal issues
Requirements
- Willingness to travel weekly to Preston
- IT literate, experienced with Microsoft Word, Excel, etc.
- Excellent multi-channel communication and complaint management skills
- Educated to GCSE standard
HGS is committed to inclusivity, upholding the Disability Confident Commitment, Social Mobility Pledge, and Armed Forces Covenant. We value diversity and believe it creates a thriving environment where everyone can excel.
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Full - Time Customer Service Advisor - Hybrid (Preston) employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full - Time Customer Service Advisor - Hybrid (Preston)
✨Tip Number 1
Familiarise yourself with HGS and their customer service philosophy. Understanding their approach to enhancing the customer journey will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your multi-channel communication skills. Since you'll be engaging with customers via phone, written communication, and web chat, practice responding to various customer scenarios in different formats to showcase your versatility.
✨Tip Number 3
Highlight any experience you have with Customer Relationship Management (CRM) systems. If you've used similar tools before, be ready to discuss how you navigated them and how it improved your efficiency in handling customer inquiries.
✨Tip Number 4
Prepare for questions about handling sensitive information. Given the nature of the role, think of examples from your past experiences where you demonstrated discretion and sensitivity when dealing with confidential matters.
We think you need these skills to ace Full - Time Customer Service Advisor - Hybrid (Preston)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at HGS and how your skills make you a great fit for the team. Be sure to address your flexibility and adaptability in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial in a customer service role.
How to prepare for a job interview at HGS
✨Research the Company
Before your interview, take some time to learn about HGS and its values. Understanding their approach to customer service and their commitment to diversity will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple inquiries at once. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since this role involves multi-channel communication, be prepared to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences to illustrate your skills in both written and verbal communication.
✨Highlight Your Adaptability
The job requires flexibility and the ability to thrive in a fast-paced environment. Share examples of how you've successfully adapted to change in previous roles, showcasing your self-starter attitude and ownership of the customer journey.
