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- Tasks: Provide exceptional customer service and support through various communication channels.
- Company: HGS is a global leader in customer experience management with over 44,000 employees worldwide.
- Benefits: Earn £12.21 an hour, enjoy flexible working, and access 28 days holiday plus bonuses.
- Why this job: Join a coaching culture that promotes growth and collaboration while making a real impact.
- Qualifications: Customer service experience, strong communication skills, and IT literacy required.
- Other info: Must be based in the UK; this is an on-site role starting on 30th June.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you prepared to commence an exciting career as a Contact Centre Advisor? Join our team and become a valuable first-line support, providing exceptional customer service through various communication channels, with a keen attention to detail. Whether you are aiding with fraud detection, safeguarding vulnerable customers, or shaping the compliance landscape, your role as a Customer Service Advisor will have a significant impact. Your communication abilities will be prominent as you solve complex data and technical issues, and showcase your compassion, ensuring every customer feels valued and protected.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Please note: You must be based in the United Kingdom, for this on-site opportunity.
Why Choose Us?
- HGS is a global leader in customer experience management.
- With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences.
- Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like:
- £12.21 an hour
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to Ignite, our dynamic employee benefits program, offering you personalised wellness and financial perks to enhance your career and personal journey.
What we are looking for:
- Application of strong emotional intelligence to safeguard vulnerable customers
- Ability to proactively seek out and identify potential fraud
- Strong adaptability, collaboration skills, and the ability to work effectively in a diverse team
- Self-starters who take ownership and demonstrate accountability in ensuring legal and regulatory compliance while promoting best practices, inclusivity, and diversity
Requirements:
- Customer service/contact centre experience
- IT literate, and experience using Microsoft packages (inc Word, Excel)
- Excellent communication skills, including multi-channel customer communication and complaint management.
- Successful completion of initial Baseline Personnel Security Standard (BPSS) and subsequent phases, either a Security Check (SC) or a Counter-Terrorist Check (CTC) security checks
- Must be based in the United Kingdom
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
Customer Service Advisor - Start Date: 30th June employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Start Date: 30th June
✨Tip Number 1
Familiarise yourself with HGS's customer service ethos and values. Understanding their commitment to exceptional customer experiences will help you align your responses during interviews, showcasing that you share their passion for customer satisfaction.
✨Tip Number 2
Brush up on your emotional intelligence skills. Since the role involves safeguarding vulnerable customers, being able to demonstrate empathy and understanding in your interactions will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your adaptability and teamwork skills. HGS values collaboration, so think of examples from your past experiences where you successfully worked in a diverse team or adapted to changing situations.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being ready to discuss how you would approach issues like fraud detection or complaint management can demonstrate your proactive mindset and problem-solving abilities.
We think you need these skills to ace Customer Service Advisor - Start Date: 30th June
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous customer service or contact centre experience in your CV and cover letter. Use specific examples to demonstrate your communication skills, problem-solving abilities, and adaptability in diverse team settings.
Showcase Emotional Intelligence: Given the importance of emotional intelligence in this role, include examples in your application that illustrate your ability to handle sensitive situations, safeguard vulnerable customers, and manage complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at HGS
✨Showcase Your Communication Skills
As a Customer Service Advisor, your communication abilities are crucial. Prepare to demonstrate how you effectively communicate with customers across various channels. Think of examples where you've resolved issues or handled complaints successfully.
✨Emphasise Emotional Intelligence
Highlight your emotional intelligence during the interview. Discuss how you can identify and respond to the needs of vulnerable customers, showcasing your ability to empathise and provide support in challenging situations.
✨Demonstrate Adaptability
HGS values adaptability in its employees. Be ready to share experiences where you've had to adjust to new challenges or work within diverse teams. This will show that you can thrive in a dynamic environment.
✨Prepare for Technical Questions
Since the role involves solving complex data and technical issues, brush up on your IT skills, especially with Microsoft packages. Be prepared to discuss your experience and comfort level with technology during the interview.
