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- Tasks: Handle calls and support detainees with legal representation in a vital 24/7 service.
- Company: Join HGS, a global leader in customer experience management.
- Benefits: Earn ÂŁ13.13 per hour, enjoy remote work, and access development opportunities.
- Why this job: Make a real impact while working in a supportive, coaching-focused environment.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Build lifelong connections in a diverse and inclusive workplace.
Join to apply for the Customer Service Advisor -DSCC NIGHTS role at HGS
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer‑obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you calm under pressure and skilled at helping others in critical situations? At HGS, our Customer Service Advisors are the first point of contact for the Defence Solicitor Call Centre (DSCC), a vital 24/7 service that connects people in police custody with legal support. You’ll handle inbound and outbound calls from law enforcement, log essential case details, and ensure every detainee gets the right legal representation quickly and efficiently. This is a home‑based, night‑shift position where precision, empathy, and professionalism make a real impact. You’ll work fully remotely, with shifts between 20:00‑08:00 am, working a 4‑days‑on, 4‑days‑off shift rotation over eight weeks, totalling 37.5 hours per week.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people‑first philosophy and experience serving over 1,100 of the world’s leading brands, HGS is the perfect place to build your future!
Benefits
- ÂŁ13.13 per hour
- Fully remote working
- Refer‑A‑Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People‑focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What We Are Looking For
- Strong communication skills and thrive in a fast‑paced contact centre environment
- Remain composed while handling sensitive calls and complex information with accuracy and care
- Confident using multiple computer systems at once while maintaining data accuracy
- Take pride in following compliance and quality standards to deliver excellent customer service
Requirements
- Previous Customer Service/Contact Centre experience
- Excellent Communication and Customer Management Skills
- Experience using Microsoft packages (including Word, Excel)
- Educated to GCSE standard
- Must be based in England or Wales
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
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Customer Service Advisor -DSCC NIGHTS employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -DSCC NIGHTS
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HGS and their customer service ethos. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you stay calm under pressure and improve your communication skills, which are crucial for the Customer Service Advisor role.
✨Tip Number 3
Show off your tech skills! Since you'll be using multiple computer systems, make sure to highlight your experience with Microsoft packages and any other relevant software during your interview. Being tech-savvy can give you an edge!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the HGS site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our team.
We think you need these skills to ace Customer Service Advisor -DSCC NIGHTS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match the job description, like communication and handling sensitive information.
Showcase Your Skills: We want to see how you shine! Use specific examples from your past experiences to demonstrate your strong communication skills and ability to stay calm under pressure. This will help us understand how you can contribute to our team.
Be Professional Yet Personable: While we appreciate a friendly tone, remember to keep it professional. Your written application should reflect your personality but also show that you understand the importance of professionalism in a customer service environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HGS
✨Know the Company Inside Out
Before your interview, take some time to research HGS and their customer service ethos. Understand their commitment to innovation and how they support their clients. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you effectively handled difficult situations or communicated complex information clearly. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Composure Under Pressure
Given the nature of the role, it’s crucial to convey that you can remain calm and collected in high-pressure situations. Think of specific instances where you successfully managed stress or resolved conflicts, and be ready to share these stories.
✨Familiarise Yourself with Technology
Since the role involves using multiple computer systems, brush up on your tech skills, especially with Microsoft packages. If you have experience with any specific software used in customer service, mention it. This will show that you’re prepared to hit the ground running.
