Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential support to customers via phone, email, and webchat.
- Company: Join HGS, a global leader in customer experience management.
- Benefits: Earn £12.21 per hour, enjoy flexible working, and access development opportunities.
- Why this job: Kickstart your career in a supportive, inclusive environment with real impact.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
- Other info: Embrace a coaching culture focused on continuous learning and growth.
The predicted salary is between 25000 - 35000 £ per year.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment.
With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role. Kickstart your customer service career with HGS in this remote, full-time role on a long term fixed-term contract. Flexible start dates available.
HGS Champions a Coaching Culture
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people‑first philosophy and experience serving over 1,100 of the world’s leading brands, HGS is the perfect place to build your future!
Benefits
- Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
- Flexible working
- Refer‑A‑Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People‑focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What We Are Looking For
We’re looking for confident individuals with strong IT skills, including Microsoft Office and web‑based platforms. You’ll explain complex financial information clearly, use your numerical and analytical skills to interpret data, and follow strict procedures while maintaining confidentiality. Adaptability and quick learning are essential in this fast‑changing environment. Join us to develop your skills and make a real impact.
Requirements
- Customer Service/Contact Centre experience with complaint management skills
- Positive attitude with excellent verbal and written communication across multiple channels
- Detail‑focused with basic maths, problem‑solving skills, and resilience under pressure
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
Customer Service Advisor employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research HGS and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries via phone, email, and webchat, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your adaptability! HGS is all about navigating a fast-changing environment, so be ready to share examples of how you've successfully adapted to change in previous roles. This will demonstrate your resilience and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the HGS family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and adaptability.
Showcase Your Passion: Let us see your enthusiasm for customer service! Share examples of how you've gone above and beyond for customers in the past. This will help us understand your commitment to providing exceptional experiences.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your ability to communicate effectively, just like you would with our customers!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HGS
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand common scenarios you might face as a Customer Service Advisor and think about how you would handle them. This will show that you're prepared and can think on your feet.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on delivering information in a concise and friendly manner. Remember, it’s all about making a positive impression!
✨Demonstrate Adaptability
HGS values adaptability, so be ready to discuss times when you've had to adjust quickly to changes. Think of specific examples where you successfully navigated challenges or learned new systems. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about HGS's coaching culture and development opportunities. This shows your genuine interest in the company and helps you assess if it's the right fit for you.