At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join Hilton Garden Inn London Heathrow, the only hotel with direct access to Terminal 2.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career growth opportunities within the Arora group.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Strong communication skills and a positive, proactive attitude.
The predicted salary is between 27040 - 27040 £ per year.
Salary – £27,040 plus Tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Hilton Garden Inn London Heathrow is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Riverway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 people and features a state-of-the-art fitness centre.
A bit about what you will do...
- Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- Hotel experience in a similar role a real advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Receptionist employer: HGI2 - Front Office
At Hilton Garden Inn London Heathrow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career progression within the Arora group, our Night Receptionists play a vital role in creating memorable experiences for our guests while enjoying a supportive environment that fosters personal and professional growth.
