Patent Formalities Support Trainer

The Patent Support Trainer will play a critical role in developing the capability and confidence of colleagues across the firm by delivering high‑quality, accurate and engaging training on all aspects of the Patent process, formalities and administration. This role is responsible for identifying training needs through traceable, data‑driven methods; designing, preparing and delivering training programmes; and ensuring training leads to measurable improvements in knowledge, productivity and compliance.

Working within the Patent Process Implementation and Integration Team, alongside Professional Standards and other operational teams across all offices, the IP Trainer will support the consistent adoption of company standard procedures. The role will champion best practices, support process changes, maintain comprehensive training documentation, and contribute to a culture of continuous improvement within the Patent Support Service.

About You

You’re someone who takes pride in helping others grow. With a natural ability to explain complex processes clearly and confidently, you thrive in a role where you can develop people, strengthen capability, and support high‑quality work across the firm. You have a keen eye for detail, enjoy working with data to identify training needs, and are motivated by seeing measurable improvements in colleagues’ knowledge, performance and compliance.

You’re experienced in designing and delivering engaging training—whether in person or virtually—and you’re comfortable tailoring your approach to different learning styles, experience levels and regional requirements. You’re proactive, organised, and confident collaborating with a range of stakeholders, from Professional Standards to operational teams across multiple offices. You value consistency and accuracy, and you’re committed to maintaining clear, up‑to‑date documentation that supports firmwide standards.

Most importantly, you bring a mindset of continuous improvement: you’re curious, adaptable, and always looking for ways to enhance processes, elevate training quality, and contribute to a culture of excellence within the Patent Support Service.

Training Needs Analysis

• Uses structured, data‑driven methods to identify skill gaps and prioritise training needs across the Patent support function.
• Works with stakeholders to validate findings and ensure training aligns with business goals, process updates, and regulatory requirements.

Training Design & Delivery

• Designs high‑quality training materials and delivers engaging sessions in person and virtually for colleagues at all levels.
• Tailors content for different experience levels and regional requirements, with flexibility to travel when needed.
• Conducts follow‑ups and tracks measurable outcomes to assess adoption, understanding, and competency.
• Provides insights and feedback to support continuous improvement and risk mitigation.

Documentation & Standards

• Maintains accurate, up‑to‑date training documentation that meets firmwide procedures and regulatory standards.
• Collaborates with Professional Standards to incorporate new risks, regulatory updates, and quality requirements.

Stakeholder Collaboration

• Works with operational teams, Professional Standards, IT, and Process Teams to support process and system changes.
• Builds strong relationships across offices and manages the process for tracking Continued Professional Competence (CPC).

Benefits

• Transparent and merit‑based career development and a clear career path.
• Dedicated Learning and Development team and digital learning platform covering a wide range of content.
• Benefits including award‑winning enhanced parental leave policy, 27 days holiday, bonus scheme and flexible working.