At a Glance
- Tasks: Deliver kitchens and bathrooms while providing top-notch customer service.
- Company: Join HG Recruitment, a reliable employer in Burton upon Trent.
- Benefits: Enjoy weekly pay, competitive rates, and ongoing training opportunities.
- Other info: Work Tuesday to Saturday with potential for career growth.
- Why this job: Make a difference by ensuring customers receive their orders safely and efficiently.
- Qualifications: No experience needed; just bring your reliability and customer service skills.
The predicted salary is between 13.2 - 13.2 £ per hour.
Customer service home delivery technician – B&Q Branston, Burton upon Trent, Staffordshire, DE14 3FN
Days Tuesday to Saturday | Immediate starts
Looking for reliable work in Burton upon Trent, Staffordshire, DE14 3FN?
Join HG Recruitment and benefit from competitive pay, weekly wages and regular Tuesday to Saturday shifts with our established client.
- Pay Rates: Accrued holiday
- ***Estimated weekly pay £633.00 based on 48 hrs***
The role
- Deliver kitchens, bathrooms and tiles safely and efficiently to residential properties.
- Work as part of a two-person delivery team , ensuring customers receive their orders in excellent condition.
- Provide a polite and professional customer service , handling queries face-to-face and by phone.
- Keep customers informed of estimated delivery times and any delays or issues.
- Deliver stock safely to the customer’s room of choice , including heavy lifting and manual handling.
- Complete pre-delivery checks to ensure all required stock is loaded correctly.
- Accurately complete all required delivery documentation and paperwork .
- Follow Health & Safety procedures , including dynamic risk assessments and safe working practices.
- Assist with loading and unloading vehicles as required.
- Check the customer is satisfied with the delivery before leaving the property.
- Ensure all returns and collections are completed accurately.
- Work Tuesday to Saturday , averaging 10-hour shifts .
Requirements
You must have
- Be able to work Tuesday to Saturday
- Physically fit and able to carry heavy items
- Excellent customer service skills
- No experience required, training provided
- A reliable and professional approach
- Able to provide a time critical delivery service in line with agreed targets
Benefits
- Weekly pay
- Ongoing shift pattern
- Competitive pay rates
- Onsite canteen and parking
- Option to upskill to driver in future
- Pension scheme
- 24/7 support from our team
- 2 days in depth on job training
- Wellbeing packs provided for days on the road
HG Recruitment is an equal opportunities employer. Registration and work are subject to eligibility checks, including proof of the Right to Work in the UK.
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Customer Service Home Delivery Technician in Burton upon Trent employer: HG Recruitment Solutions
H&G Recruitment Solutions is an excellent employer for HGV Class 1 Drivers in Bristol, offering competitive pay rates and a supportive work culture that prioritises employee well-being. With benefits such as weekly pay, a pension scheme, and paid time off, the company fosters growth opportunities and job security, making it an ideal choice for those seeking meaningful and rewarding employment in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Home Delivery Technician in Burton upon Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HG Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HG Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Home Delivery Technician in Burton upon Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HG Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at HG Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HG Recruitment Solutions!
How to prepare for a job interview at HG Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
