Account Manager

We are currently looking for an experienced Account Manager to enhance the account performance within our multi-site alliances. Based at our Head Office in St Albans whilst frequently attending our site in Greenford. Working pattern will be Sunday to Thursday, however flexibility is required when adapting to the needs of the business and the client as this may dictate working patterns. Salary + £35k negotiable dependent upon experience.

Person specification:

• You will have a mature outlook and a keen interest in automation that can be demonstrated through extensive experience within the supply chain sector.
• You should have knowledge and proven ability to pull together analytical data that can be demonstrated in both spreadsheet and graphical presentations.
• Focusing around managing and delivering constant and seasonal rotas to ensure staff retention, reducing attrition is also key to this role.

Primary Objective:

To maximise the daily service by managing the quality and quantity of candidates recruited by the resourcing team for the On-site collaboration for the supply of HGV Class 1 workers to our client whilst maintaining HG Recruitment's compliance standards along with accountability for ensuring day to day planning is completed by the planning team to fulfil the daily requirements accommodating the needs and requirements of the client. You will be responsible for ensuring all workers are compliant with both HG and legislative driving rules and regulations.

Secondary Objectives:

• To complete regular service reviews and maintain accurate records and minutes whilst relaying information to the account management team and client as required.
• To complete priority meetings such as peak periods and maintain accurate records and minutes whilst relaying information to the account management team as required.
• Communicating change and tasks effectively to relevant teams and seeing them through to fruition.
• Utilise planning and analytical skills.
• Following company procedure.
• Providing additional support where required.

Tasks/duties/responsibilities:

• Deliver, Monitor and analyse KPI's.
• Ensure all drivers adhere to full Tacho requirements, Health & Safety regulations and Company values.
• Identify opportunities.
• Set and meet revenue targets.
• Conduct regular service and Compliance reviews.
• Identify resources needed to meet targets.

Service:

• Managing and meeting the clients' expectations.
• Attending meetings, training and seminars.
• Providing feedback and reports in a timely manner to the client and managers.
• Setting objectives for strategic implementation.
• Support the account management team on client driver challenges.
• Supply relevant information to payroll department in an accurate and timely manner.
• Organise inductions or assessments if required.
• Complete all applicable KPI's and administration in a professional and auditable manner.

Experience/Qualifications:

Desirable experience:

• Degree educated.
• Sales customer service background.
• Strong technical knowledge relevant to the logistics and transport sector.

Essential Skills:

• Previous experience in a similar role.
• Ability to converse at all levels of internal and external stakeholders.
• Exceptional admin and time keeping.
• As a minimum: Intermediate IT skills, including knowledge of Excel, Word and Powerpoint.
• Ability to learn new technology and system processes.

Key performance Indicators:

• Presentation of account plans to senior management and clients.
• Daily shift fulfilment.
• Peak trading forecasting and fulfilment.
• Client maintenance.
• Staff Retention/Reduced attrition.
• Auditable compliance.

About HG Recruitment: Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within transport & logistics. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together.