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- Tasks: Help customers with inquiries and resolve issues in a fast-paced environment.
- Company: Join a team that values collaboration and teamwork.
- Benefits: Enjoy a structured work schedule, Monday to Friday, with 37.5 hours per week.
- Why this job: Experience daily challenges and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience is essential; strong communication skills are a must.
- Other info: This role offers opportunities for growth and development within the company.
The predicted salary is between 24000 - 36000 £ per year.
We have a great opportunity for an experienced Customer Service Advisor, to work on site Monday to Friday, 37.5 hours per week. This is a fast-paced environment, with new exciting challenges every day. Our client prides itself on the great teamwork within the team. Key responsibilities: Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation . Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial instructions. Identify customers’ unsatisfied lines and action in accordance with individual customer requirements. Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer…
Customer Service Advisor employer: H&G Recruitment Solutions Careers
Contact Detail:
H&G Recruitment Solutions Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with colleagues in previous roles. This aligns well with our client's emphasis on great teamwork.
✨Tip Number 3
Research the company’s services and understand their customer service guidelines. Being knowledgeable about their operations will allow you to speak confidently about how you can contribute.
✨Tip Number 4
Prepare to discuss specific instances where you resolved customer issues efficiently. Highlighting your ability to investigate and resolve problems will resonate well with the role's responsibilities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Focus on your ability to handle enquiries, resolve issues, and work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully managed customer enquiries and resolved problems in previous roles.
Highlight Teamwork Skills: Since the company values teamwork, emphasize your ability to collaborate with others. Provide examples of how you've worked effectively within a team to achieve common goals.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service.
How to prepare for a job interview at H&G Recruitment Solutions Careers
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Understand the Company’s Values
Research the company and understand its mission and values. This knowledge will help you align your answers with what they prioritize, especially regarding teamwork and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to common customer service challenges, focusing on how you would handle inquiries, complaints, and emergencies.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.
