At a Glance
- Tasks: Provide expert IT support and solutions to diverse customers, both remotely and on-site.
- Company: Dynamic tech company focused on customer relationships and innovative solutions.
- Benefits: £31,000 salary, 25 days holiday, flexible working, and a company pension.
- Other info: Remote work with opportunities for professional growth and development.
- Why this job: Join a supportive team and make a real difference in customers' tech experiences.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused mindset.
The predicted salary is between 31000 - 31000 £ per year.
Salary: £31,000 per annum
Location: Remote (with regular customer visits across Greater Manchester)
Hours: Monday to Friday – 37.5 hours per week
Reports to: Director
Contract: Full-time, Permanent Subject to an Enhanced DBS check and satisfactory references
Overview
We are looking for an IT Consultant who can provide trusted, expert guidance and hands-on technical support to our customers. The ideal candidate combines strong technical ability with excellent communication skills, and takes pride in building lasting relationships with customers. They are committed to understanding each customer’s needs, delivering solutions that improve systems, and always striving to do what is best for the organisation.
Key Responsibilities
- Provide high quality remote, on-site and over the phone technical support across a range of different customer environments.
- Deliver responsive, effective and personable support to customers using the HG IT service desk platform.
- Work independently to troubleshoot and resolve issues and engage with colleagues when necessary.
- Implement and manage cloud and on-premise technical solutions autonomously.
- Deliver clear technical information, advice and recommendations tailored to the customer.
- Support project delivery such as cloud migrations, network infrastructure upgrades and hardware installations.
- Proactively monitor customer networks, respond to alerts and resolve issues before they impact operations.
- Build and maintain strong, trusting relationships with customers.
- Maintain up-to-date knowledge of industry best practices.
- Collaborate effectively within a small team to support customers, while contributing to the growth and professional development of colleagues.
- Provide feedback on operations that may support improved efficiencies.
Essential Skills & Experience
- Demonstrable experience in a 2nd Line / Field Engineer / IT Support role.
- Strong knowledge of Microsoft 365 administration and modern management.
- Good understanding of Windows Desktop & Server environments.
- Familiarity with networking concepts such as DHCP, DNS, routing, VLANs, VPNs.
- Experience with backup systems, antivirus platforms, RMM tools and monitoring solutions.
- Experience with Intune device management.
- Excellent communication skills, both written and verbal.
- Strong documentation and organisational skills.
- Ability to work independently in a remote environment.
- Full UK driving licence and access to your own vehicle.
Desirable Skills
- Experience in implementing internet connectivity, firewalls and web filtering services.
- Familiarity with access control, CCTV, telephony or other infrastructure technologies.
Personal Qualities
- Self-motivated, proactive, and comfortable managing your own workload.
- Customer-focused with a friendly, professional approach.
- Calm under pressure and solution-oriented.
- Eager to learn, develop and grow within the role.
Benefits
- £31,000 salary
- 25 days holiday per year
- Flexible working as standard
- Mileage allowance
- Company Pension
Locations
Information Technology Consultant in Cheshire, Warrington employer: HG IT Ltd
As an Information Technology Consultant with us, you'll enjoy a supportive and flexible work culture that prioritises employee well-being and professional growth. Our remote working model, combined with regular customer visits across Greater Manchester, allows you to build meaningful relationships while enjoying a healthy work-life balance. With competitive benefits including 25 days of holiday and a company pension, we are committed to fostering an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Consultant in Cheshire, Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HG IT Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HG IT Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HG IT Ltd!
✨Direct Apply to HG IT Ltd
Let's not forget to apply directly through the HG IT Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Consultant in Cheshire, Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HG IT Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HG IT Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HG IT Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
