At a Glance
- Tasks: Support adults with learning disabilities and manage a team of Support Workers.
- Company: Hft is a charity dedicated to helping adults with learning disabilities live fulfilling lives.
- Benefits: Enjoy 33 days annual leave, flexible pay access, and comprehensive wellbeing support.
- Other info: A full UK driving licence and vehicle access are essential for this role.
- Why this job: Make a real difference in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Experience in management within learning disabilities and a Level 5 Diploma in Leadership and Management required.
The predicted salary is between 30000 - 42000 £ per year.
Lead with Purpose. Inspire Independence.
At Hft, a leading Social Care provider, we stand alongside learning-disabled adults, empowering them to live life their way. As a Deputy Service Manager, you ll work closely with the Service Manager to create supported living services that provide genuine choice, independence, and opportunities to achieve goals.
You ll lead and inspire your team to deliver safe, inclusive, and person-centred support, turning everyday moments into experiences that bring dignity, skill-building, and belonging. Your leadership will have a direct, positive impact on the lives of the people we support. We support four young males at this complex service in Coleford, living in four self-contained flats with access to a lovely shared garden. Each individual has access to their own vehicle and they enjoy getting out and about with their support team.
What you’ll be doing
As a Deputy Service Manager, you ll lead and inspire your team to create meaningful, outcomes-focused services:
- Spend at least 20% of your time on shift, supporting your team, role-modelling great practice, and mentoring colleagues
- Lead by example, promoting kindness, respect, and person-centred values in everyday practice
- Coordinate and oversee person-centred support across multiple services, ensuring consistency and quality
- Keep services safe, compliant, and focused on positive outcomes for the people we support
- Observe and support your team s practice, offering constructive feedback and guidance for continuous improvement
- Encourage and develop your team, helping them grow in confidence, skills, and expertise
- Build open, trusting relationships with families, carers, partners, and external agencies
- Support your Service Manager by stepping in when needed, ensuring services run smoothly and consistently
- Take part in the on-call duty manager rota and occasionally support in other services, helping the wider team as needed
Who You Are
You re passionate about enabling learning disabled adults to live life their way, and you bring:
- Experience managing supported living services for learning disabled adults
- A Level 4 Lead Practitioner Diploma in Adult Care or hold a Level 3 diploma and be willing to undertake this apprenticeship qualification within an agreed reasonable timescale as part of a development plan
- Strong leadership skills that inspire and develop your team
- A proactive, solution-focused approach to delivering excellent services
- Excellent communication and relationship-building skills
Life at Hft
Joining Hft means becoming part of a team that believes every learning disabled adult should have the opportunity to live life their way. We re a social care provider with a clear focus on the people we support, and we re committed to delivering high-quality, sustainable services.
In this role, your leadership will directly influence how people achieve their goals, build independence, and engage with their communities. You ll be part of a warm, inclusive environment where your guidance helps teams grow, take initiative, and deliver experiences that truly matter.
Our values guide everything we do: we re kind and compassionate, inclusive, positive, and solution-focused, with a clear vision for the best possible life for everyone we work alongside.
What We Offer
- A role with real impact, where your leadership empowers others
- A warm, supportive, and inclusive team culture.
- A role with real impact, where your work empowers others.
- 33 days annual leave (including bank holidays)
- Access to award-winning training and career development
- Flexible pay options via Wagestream
- Wellbeing support including Digital GP, counselling, and mental health services
- Discounts on mobiles, life assurance, and referral rewards
- Family-friendly policies and return-to-work bonuses
Accessibility:
We believe everyone should have the support they need to succeed. If you require any reasonable adjustments during the application process or in the role itself, Hft - proudly a Disability Confident Employer - is committed to ensuring disabled people can apply, succeed, and thrive with us.
Background checks:
We re committed to keeping the people we support safe, so this role requires a satisfactory DBS and background checks. Don t worry; we ll guide you through the process.
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Deputy Service Manager employer: Hft
Join a dynamic and supportive work environment where your leadership in the Sales Ledger function will be valued. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation. Located in a vibrant area, our company offers a competitive benefits package and a commitment to maintaining a healthy work-life balance, making it an excellent place for motivated individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager
✨Tip Number 1
Familiarise yourself with Hft's values and mission. Understanding their commitment to supporting individuals with learning disabilities will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Hft. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions with the hiring team.
✨Tip Number 3
Prepare examples from your past experience that showcase your leadership skills and ability to manage teams effectively. Highlighting specific situations where you've made a positive impact will resonate well with the interviewers.
✨Tip Number 4
Be ready to discuss your knowledge of relevant legislation and regulations, such as CQC standards. Demonstrating your understanding of these areas will show that you're well-prepared for the responsibilities of the Deputy Service Manager role.
We think you need these skills to ace Deputy Service Manager
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Deputy Service Manager. Familiarise yourself with the key duties mentioned in the job description, such as supporting individuals with learning disabilities and managing a team.
Tailor Your CV:Customise your CV to highlight relevant experience in front-line management within learning disabilities services. Emphasise your leadership skills, knowledge of CQC regulations, and any qualifications like the Level 5 Diploma in Leadership and Management for Adult Care.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for supporting individuals with learning disabilities. Use specific examples from your past experiences to demonstrate how you align with Hft's values and how you can contribute to their mission.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Hft
✨Show Your Passion for Care
Make sure to express your genuine passion for supporting individuals with learning disabilities. Share personal experiences or motivations that drive you to work in this field, as it aligns with Hft's values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and nurture staff, as well as your experience in managing performance and promoting good practice.
✨Familiarise Yourself with Relevant Legislation
Brush up on your knowledge of CQC regulations and health and safety issues related to learning disabilities. Being able to discuss these topics confidently will show your preparedness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This not only shows your interest but also helps you understand how you can contribute to Hft's mission of supporting individuals to live fulfilling lives.
