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- Tasks: Support users with Access applications and resolve issues efficiently.
- Company: Join Hft, a supportive organisation committed to equal opportunities.
- Benefits: Enjoy remote work flexibility and a collaborative team environment.
- Why this job: Make an impact by helping others while developing your skills in ICT support.
- Qualifications: Experience with Access Group software and strong communication skills are essential.
- Other info: Contract lasts 3-6 months, starting in June or early July.
The predicted salary is between 28800 - 43200 £ per year.
Are you a confident and capable support analyst with hands-on experience using Access Group software? We’re looking for a skilled Business Application Support Analyst to provide day-to-day support across a suite of Access business applications.
About the Role: This role is crucial in ensuring effective system use, resolving incidents quickly, and escalating where necessary to keep operations running smoothly. You’ll act as the first point of contact within the ICT department for all business systems queries, supporting staff across the organisation in the use of the following Access applications:
- PeopleXD
- RecruitXD
- Charity CRM
- Access Care Planner
- Access People Planner
Key Responsibilities:
- Provide first-line support and troubleshooting for business-critical systems
- Maintain clear, professional communication with end users regarding incident progress and resolution
- Escalate more complex issues to senior members of the business systems team
- Contribute to remote meetings and continuous service improvement efforts
Essential Skills & Experience:
- Hands-on experience with Access Group applications is essential
- Proven background in an ICT support desk/helpdesk environment
- Strong communication and problem-solving skills
- Knowledge of JobTrain ATS is highly desirable
- Ability to work independently and manage time effectively in a remote setup
Working Hours: 37.5 hours per week, Monday - Friday. Core working hours: 10am – 3pm, with flexibility around this.
Contract Details:
- Duration: 3 to 6 months
- Location: Fully remote (meetings via Microsoft Teams)
- Start Date: June or early July
If you meet the criteria and are ready to bring your Access expertise to a supportive and collaborative team, we’d love to hear from you.
STRICTLY NO AGENCIES PLEASE. We reserve the right to close this vacancy early should we receive sufficient applications. Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do.
Business Application Support Analyst employer: Hft
Contact Detail:
Hft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific Access Group applications mentioned in the job description. Having hands-on experience with PeopleXD, RecruitXD, and others will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss how you've resolved issues in previous roles, as this will demonstrate your problem-solving abilities and readiness for first-line support.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively communicated with end users in past positions. This is crucial for maintaining clear communication regarding incident progress.
✨Tip Number 4
Since this role is remote, highlight your ability to work independently and manage your time effectively. Share experiences that illustrate your self-motivation and organisation in a remote setup.
We think you need these skills to ace Business Application Support Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your hands-on experience with Access Group applications in your CV and cover letter. Mention specific instances where you've provided support or troubleshooting for these systems.
Showcase Communication Skills: Since the role requires clear communication with end users, include examples of how you've effectively communicated in previous roles. This could be through resolving incidents or contributing to team meetings.
Tailor Your Application: Customise your CV and cover letter to reflect the key responsibilities and essential skills mentioned in the job description. Use keywords from the listing to demonstrate that you understand the role and its requirements.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hft
✨Showcase Your Access Group Experience
Make sure to highlight your hands-on experience with Access Group applications during the interview. Be prepared to discuss specific instances where you've successfully used these tools to solve problems or improve processes.
✨Demonstrate Strong Communication Skills
Since this role involves maintaining clear communication with end users, practice articulating your thoughts clearly and professionally. Consider preparing examples of how you've effectively communicated in previous support roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various troubleshooting scenarios. Brush up on common issues related to Access applications and think through your problem-solving approach to demonstrate your analytical skills.
✨Familiarise Yourself with Remote Work Dynamics
As this position is fully remote, be ready to discuss your experience working independently and managing your time effectively. Share strategies you use to stay organised and productive while working from home.
