At a Glance
- Tasks: Maintain and secure ICT infrastructure while delivering exciting tech projects.
- Company: Join a mission-driven organisation focused on empowering learning disabled individuals.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and impactful work.
- Why this job: Make a real difference while working with cutting-edge technology in a collaborative environment.
- Qualifications: Strong problem-solving skills and a passion for continuous learning.
About Us
Our vision is to create a future where learning disabled people can live the best life possible. We achieve this by coming together to campaign for positive change, provide personalised support, and create solutions that empower independent living.
The Role
We’re looking for a skilled and proactive 3rd Line ICT Support Technician to join our ICT team. In this role, you’ll be responsible for maintaining a stable, secure, and highly available ICT infrastructure, while delivering technical project work and acting as an escalation point for complex issues. You’ll work closely with internal teams and stakeholders to ensure our systems are resilient, secure, and fit for purpose—supporting both day-to-day operations and strategic initiatives.
Key Responsibilities
- Infrastructure & Security
- Ensure the availability, performance, monitoring, and security of ICT infrastructure
- Deploy, configure, and secure Microsoft Azure environments
- Maintain up-to-date knowledge of technology and security best practices
- Project Delivery
- Deliver technical aspects of ICT projects
- Support project stages within a PRINCE2 framework
- Provide updates and progress reporting to stakeholders
- 3rd Line Support
- Take ownership of escalated incidents and problems through to resolution
- Conduct thorough investigations and implement effective fixes
- Support the ICT Service Desk as a senior escalation point
- Networking & Systems
- Configure and deploy network hardware (routers, switches, wireless access points)
- Support core services including Active Directory, DNS, DHCP, and VPNs
- Assist with data handling and system optimisation
- General Duties
- Maintain high standards of customer service and communication
- Ensure confidentiality of sensitive information
- Undertake training, travel, and occasional out-of-hours work as required
What We’re Looking For
Essential Skills & Attributes
- Strong problem-solving and analytical skills
- Ability to prioritise and manage workloads effectively
- Excellent communication and stakeholder engagement skills
- Customer-focused and collaborative approach
- Self-motivated with a commitment to continuous learning
Selection Process
We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.
Apply now or get in touch to find out more — we’d love to hear from you.
3rd Line Support Technician in Bristol employer: Hft
At Hft, we pride ourselves on being an exceptional employer dedicated to empowering individuals with learning disabilities. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development within the ICT sector. Located in a supportive environment, our team enjoys a strong commitment to work-life balance, continuous learning, and the chance to make a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Technician in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to 3rd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss past experiences where you tackled complex issues, especially in ICT environments. This will demonstrate your capability to handle the role's challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission.
We think you need these skills to ace 3rd Line Support Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Technician role. Highlight your relevant experience with ICT infrastructure, security, and project delivery. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting learning disabled people and how your technical skills can contribute to our vision. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex issues in the past. We love seeing your analytical skills in action, especially when it comes to ICT challenges!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Hft
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Azure, networking hardware, and core services like Active Directory. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past. Highlight your analytical skills and how you approach troubleshooting. This will demonstrate your capability as a 3rd Line Support Technician and your proactive nature.
✨Communicate Clearly and Effectively
Since this role involves stakeholder engagement, practice articulating your thoughts clearly. Use simple language to explain technical concepts, and be ready to discuss how you maintain high standards of customer service.
✨Familiarise Yourself with PRINCE2
As project delivery is part of the role, having a basic understanding of the PRINCE2 framework will be beneficial. Be prepared to discuss how you can contribute to project stages and provide updates effectively.
