At a Glance
- Tasks: Maintain and secure ICT infrastructure while delivering technical projects and resolving complex issues.
- Company: Join a mission-driven organisation focused on empowering learning disabled individuals.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with ongoing training and career advancement opportunities.
- Why this job: Make a real difference in people's lives through technology and support.
- Qualifications: 3+ years in ICT, strong problem-solving skills, and excellent communication.
The predicted salary is between 41400 - 50600 £ per year.
About Us
Our vision is to create a future where learning disabled people can live the best life possible.
We achieve this by coming together to campaign for positive change, provide personalised support, and create solutions that empower independent living.
The Role
We’re looking for a skilled and proactive 3rd Line ICT Support Technician to join our ICT team.
In this role, you’ll be responsible for maintaining a stable, secure, and highly available ICT infrastructure, while delivering technical project work and acting as an escalation point for complex issues.
You’ll work closely with internal teams and stakeholders to ensure our systems are resilient, secure, and fit for purpose—supporting both day-to-day operations and strategic initiatives.
Key Responsibilities
- Infrastructure & Security
- Ensure the availability, performance, monitoring, and security of ICT infrastructure
- Deploy, configure, and secure Microsoft Azure environments
- Maintain up-to-date knowledge of technology and security best practices
- Project Delivery
- Deliver technical aspects of ICT projects
- Support project stages within a PRINCE2 framework
- Provide updates and progress reporting to stakeholders
- 3rd Line Support
- Take ownership of escalated incidents and problems through to resolution
- Conduct thorough investigations and implement effective fixes
- Support the ICT Service Desk as a senior escalation point
- Networking & Systems
- Configure and deploy network hardware (routers, switches, wireless access points)
- Support core services including Active Directory, DNS, DHCP, and VPNs
- Assist with data handling and system optimisation
- General Duties
- Maintain high standards of customer service and communication
- Ensure confidentiality of sensitive information
- Undertake training, travel, and occasional out-of-hours work as required
- What We’re Looking For
Essential Skills & Attributes
- Strong problem-solving and analytical skills
- Ability to prioritise and manage workloads effectively
- Excellent communication and stakeholder engagement skills
- Customer-focused and collaborative approach
- Self-motivated with a commitment to continuous learning
Desirable Technical Knowledge
- Windows 11 and Chromebook environments
- Microsoft Active Directory, Group Policy & Entra ID
- Microsoft Azure (VMs, networking, security, monitoring)
- Microsoft Defender, Purview, and Microsoft 365 Admin Centre
- Exchange Online and Microsoft 365
- Power Shell scripting
- VPN technologies (e. g. Sonic Wall)
- Networking (DNS, DHCP, broadband technologies)
- VOIP systems
- Android device management
- Printers, scanners, and MFDs
Desirable Experience
- 3+ years’ experience in an ICT environment
- ITSM tools experience (e. g. Vivantio)
- Working within PRINCE2 project environments
- MDM and application support
- Asset management systems (e. g. Manage Engine Endpoint Central)
- Selection Process
We will be shortlisting applications on an ongoing basis.
If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team.
Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.
Apply now or get in touch to find out more — we’d love to hear from you.
3rd Line ICT Support Technician in Bristol employer: Hft
Hft is an exceptional employer that prioritises a values-driven culture, fostering a supportive environment where employees can thrive. With a strong focus on professional development and continuous improvement, our Purchase Ledger Lead will have the opportunity to lead a dedicated team while making a meaningful impact in the charity sector. Located in a vibrant community, we offer competitive benefits and a collaborative atmosphere that encourages innovation and growth.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line ICT Support Technician in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hft values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hft might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hft!
✨Direct Apply to Hft
Let's not forget to apply directly through the Hft website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line ICT Support Technician in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hft.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hft. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hft
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
