At a Glance
- Tasks: Maintain and secure ICT infrastructure while delivering technical project work.
- Company: Join a compassionate organisation dedicated to empowering learning disabled individuals.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with ongoing training and a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives through technology and support.
- Qualifications: 3+ years in ICT, strong problem-solving skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Our vision is to create a future where learning disabled people can live the best life possible. We achieve this by coming together to campaign for positive change, provide personalised support, and create solutions that empower independent living.
The Role
We’re looking for a skilled and proactive 3rd Line ICT Support Technician to join our ICT team. In this role, you’ll be responsible for maintaining a stable, secure, and highly available ICT infrastructure, while delivering technical project work and acting as an escalation point for complex issues. You’ll work closely with internal teams and stakeholders to ensure our systems are resilient, secure, and fit for purpose—supporting both day-to-day operations and strategic initiatives.
Key Responsibilities
- Infrastructure & Security
- Ensure the availability, performance, monitoring, and security of ICT infrastructure
- Deploy, configure, and secure Microsoft Azure environments
- Maintain up-to-date knowledge of technology and security best practices
- Project Delivery
- Deliver technical aspects of ICT projects
- Support project stages within a PRINCE2 framework
- Provide updates and progress reporting to stakeholders
- 3rd Line Support
- Take ownership of escalated incidents and problems through to resolution
- Conduct thorough investigations and implement effective fixes
- Support the ICT Service Desk as a senior escalation point
- Networking & Systems
- Configure and deploy network hardware (routers, switches, wireless access points)
- Support core services including Active Directory, DNS, DHCP, and VPNs
- Assist with data handling and system optimisation
- General Duties
- Maintain high standards of customer service and communication
- Ensure confidentiality of sensitive information
- Undertake training, travel, and occasional out-of-hours work as required
What We’re Looking For
Essential Skills & Attributes
- Strong problem-solving and analytical skills
- Ability to prioritise and manage workloads effectively
- Excellent communication and stakeholder engagement skills
- Customer-focused and collaborative approach
- Self-motivated with a commitment to continuous learning
Desirable Technical Knowledge
- Windows 11 and Chromebook environments
- Microsoft Active Directory, Group Policy & Entra ID
- Microsoft Azure (VMs, networking, security, monitoring)
- Microsoft Defender, Purview, and Microsoft 365 Admin Centre
- Exchange Online and Microsoft 365 PowerShell scripting
- VPN technologies (e.g. SonicWall)
- Networking (DNS, DHCP, broadband technologies)
- VOIP systems
- Android device management
- Printers, scanners, and MFDs
Desirable Experience
- 3+ years’ experience in an ICT environment
- ITSM tools experience (e.g. Vivantio)
- Working within PRINCE2 project environments
- MDM and application support
- Asset management systems (e.g. ManageEngine Endpoint Central)
Our Values
- Diverse – We champion equity, diversity, and inclusion
- Kind – Compassion is at the heart of everything we do
- Positive – We focus on solutions and collaboration
- Visionary – We strive to create the best life possible
Selection Process
We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft. Apply now or get in touch to find out more — we’d love to hear from you.
3rd Line ICT Support Technician in Bristol employer: Hft
At Hft, we are dedicated to creating a supportive and inclusive work environment where our employees can thrive. As a 3rd Line ICT Support Technician, you will not only play a crucial role in maintaining our ICT infrastructure but also benefit from a culture that prioritises continuous learning and professional development. Located in a dynamic setting, we offer a range of employee growth opportunities, competitive benefits, and the chance to make a meaningful impact in the lives of learning disabled individuals.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line ICT Support Technician in Bristol
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 2
Prepare for the interview like it’s a big project. Research the company’s values and recent projects. Tailor your answers to show how your skills align with their mission—especially around creating positive change and supporting independent living.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on showcasing your problem-solving skills and how you’ve tackled complex issues in past roles—this is key for a 3rd Line ICT Support Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in the lives of learning disabled people.
We think you need these skills to ace 3rd Line ICT Support Technician in Bristol
Some tips for your application 🫡
Get to Know Us:Before you start your application, take a moment to understand our vision and values. We’re all about creating positive change and empowering independent living, so let that shine through in your application!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a 3rd Line ICT Support Technician, so don’t hold back!
Show Off Your Problem-Solving Skills:In your written application, give us examples of how you've tackled complex issues in the past. We love a good story about overcoming challenges, especially when it comes to ICT support!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hft
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Azure, Active Directory, and networking. Be ready to discuss how you've tackled complex ICT issues in the past, as this will show your problem-solving skills and technical expertise.
✨Showcase Your Project Experience
Since the role involves project delivery within a PRINCE2 framework, be prepared to share specific examples of projects you've worked on. Highlight your role, the challenges faced, and how you contributed to successful outcomes. This will demonstrate your ability to manage workloads effectively.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice explaining technical concepts in simple terms, as you'll need to engage with various stakeholders. Show that you can maintain high standards of customer service while being collaborative and approachable.
✨Emphasise Continuous Learning
This role requires a commitment to staying updated with technology and security best practices. Share any recent training or certifications you've completed, and express your enthusiasm for ongoing learning. This will align with the company's values and show you're proactive about your professional development.
