At a Glance
- Tasks: Maintain and secure ICT infrastructure while delivering technical project work.
- Company: A visionary organisation dedicated to empowering learning disabled individuals.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a passionate team committed to positive change and innovation.
- Why this job: Make a real difference by supporting vital ICT systems that empower independent living.
- Qualifications: Experience in ICT support and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Our vision is to create a future where learning disabled people can live the best life possible. We achieve this by coming together to campaign for positive change, provide personalised support, and create solutions that empower independent living.
The Role
We’re looking for a skilled and proactive 3rd Line ICT Support Technician to join our ICT team. In this role, you’ll be responsible for maintaining a stable, secure, and highly available ICT infrastructure, while delivering technical project work and acting as an escalation point for complex issues. You’ll work closely with internal teams and stakeholders to ensure our systems are resilient, secure, and fit for purpose—supporting both day-to-day operations and strategic initiatives.
Key Responsibilities
- Infrastructure Security
- Ensure the availability, performance, monitoring, and security of ICT infrastructure
- Deploy, configure, and secure Microsoft Azure environments
- Maintain up-to-date knowledge of technology and security best practices
- Project Delivery
- Deliver technical aspects of ICT projects
- Support project stages within a PRINCE2 framework
- Provide updates and progress reporting to stakeholders
- 3rd Line Support
- Take ownership of escalated incidents and problems through to resolution
3rd Line ICT Support Technician employer: Hft
As an employer, we are dedicated to fostering a supportive and inclusive work environment where every team member can thrive. Our commitment to employee growth is reflected in our continuous training opportunities and collaborative culture, which empowers you to make a meaningful impact in the lives of learning disabled individuals. Located in a vibrant community, we offer a unique chance to contribute to transformative projects while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line ICT Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its mission, especially how they support learning disabled people. We want to see your passion for their vision and how your skills as a 3rd Line ICT Support Technician can contribute to their goals.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you’ve tackled complex issues or delivered successful projects. We love hearing about real-life examples that demonstrate your technical prowess and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for candidates who are genuinely interested in making a difference in the lives of others.
We think you need these skills to ace 3rd Line ICT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a 3rd Line ICT Support Technician. Highlight your relevant experience with ICT infrastructure, security, and project delivery. We want to see how your skills align with our mission!
Showcase Your Technical Skills:In your application, don’t shy away from showcasing your technical skills, especially around Microsoft Azure and PRINCE2. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex issues!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hft
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ICT infrastructure, especially around Microsoft Azure environments. Be ready to discuss specific projects you've worked on and how you ensured security and performance.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past. Highlight your approach to troubleshooting and how you took ownership of incidents, as this role requires a proactive mindset.
✨Familiarise Yourself with PRINCE2
Since project delivery is key, it’s a good idea to understand the PRINCE2 framework. Be prepared to discuss how you've applied project management principles in your previous roles.
✨Engage with Stakeholders
Think about how you’ve communicated with internal teams and stakeholders in the past. Be ready to share how you provided updates and managed expectations during technical projects.
