At a Glance
- Tasks: Lead a dynamic team in a busy takeaway, ensuring top-notch service and smooth operations.
- Company: Join an award-winning, family-style business in Cheshire that values creativity and hard work.
- Benefits: Enjoy opportunities for skill development and a supportive work environment.
- Other info: Flexible hours, including weekends, with great career growth potential.
- Why this job: Make a real impact while gaining hands-on experience in the fast-paced hospitality industry.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 € per year.
Position: Friesian Rooms Shift Leader
Reports to: Department Supervisor | Department Manager
Job Summary
The Takeaway Shift Leader supports the Department Manager and Supervisor in the daily running of a busy takeaway with indoor and outdoor seating. This role focuses on leading the team during shifts, maintaining excellent customer service, and ensuring smooth, safe, and efficient operations. This is a hands-on role requiring strong communication, organisation, and a proactive approach in a fast-paced hospitality environment.
Key Responsibilities
- Operations & Service
- Oversee day-to-day takeaway and front of house operations during shifts
- Create and communicate shift briefs to ensure smooth service
- Support opening and closing procedures as required
- Maintain high standards of customer service, food quality, and presentation
- Ensure compliance with HACCP procedures and completion of daily Logit reports
- Monitor stock levels, wastage, and communicate requirements to management
- Assist with stock checks, stock rotation, and date checking procedures
- Assist with deliveries, ensuring correct storage and basic checks are completed
- Carry out till reconciliation, cash handling, and banking procedures accurately
- Ensure all operational tasks and checklists are completed during shifts
- Team Leadership & Support
- Lead, support, and motivate team members during shifts
- Provide clear direction and communication to ensure efficient service
- Support onboarding and basic training of new team members
- Allocate daily tasks during shifts to ensure smooth workflow
- Provide feedback to team members to support performance and development
- Assist with one-to-one conversations when required in the absence of the Supervisor or Manager
- Ensure team compliance with company procedures, food safety, hygiene, and allergen policies
- Lead by example through professionalism, attitude, and work standards
- Escalate staffing, performance, or operational issues to the Supervisor or Manager when needed
- Customer Experience
- Deliver friendly, professional, and efficient customer service at all times
- Support handling of customer feedback and service issues, escalating where appropriate
- Ensure all customer-facing areas (indoor seating, outdoor seating, counters, entrances, and waiting areas) are clean, tidy, and well presented
- Ensure tables are cleared and cleaned promptly during service
- Monitor customer toilet areas and report issues to management
- Help create a welcoming and positive environment for all customers
- Food Safety, Health & Safety
- Follow all HACCP, food hygiene, allergen, and health & safety procedures at all times
- Complete daily Logit reports, temperature checks, and all cleaning tasks as required
- Maintain cleanliness and organisation across all front-of-house and service areas
- Ensure safe food handling, storage, and preparation standards are followed
- Report any health & safety concerns or risks to management immediately
- Stock & Operational Support
- Assist with monitoring stock levels, stock rotation, waste control, and stock organisation
- Ensure wastage is recorded accurately following company procedures
- Responsible for placing operational and same-day stock orders to ensure availability, supporting cost control and waste reduction
- Support accurate stock handling during deliveries and service periods
- Oversee opening and closing procedures and ensure operational standards are maintained
- Support efficient service during busy periods through strong communication and organisation
- Work collaboratively with managers, supervisors, kitchen teams, and other departments
- Support continuous improvement of service, operations, and team performance
- Maintain professional, respectful, and positive communication at all times
Personal Attributes
- Friendly, approachable, and positive attitude
- Reliable and punctual
- Willingness to learn and take feedback
- Flexible availability, including weekends
What We Offer
- A supportive, family-style working environment
- Opportunities to grow and develop your skills
- The chance to be part of an award-winning, well-established Cheshire business
- A workplace that values creativity and hard work
The Hollies - Friesian Rooms Shift Leader employer: HFS Group
At The Hollies, we pride ourselves on fostering a supportive, family-style working environment where every team member is valued. As a Friesian Rooms Shift Leader, you will have the opportunity to develop your skills within an award-winning Cheshire business that encourages creativity and hard work, all while leading a dedicated team in delivering exceptional customer service. Join us for a rewarding career in a vibrant hospitality setting that prioritises employee growth and a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land The Hollies - Friesian Rooms Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Hollies' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Shift Leader, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend to boost your confidence and ensure you're ready to shine during the interview.
✨Tip Number 3
Prepare some questions for your interviewers! Asking about team dynamics or how they handle busy periods shows that you're proactive and ready to tackle challenges head-on. Plus, it gives you a chance to see if the role is right for you.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to connect with us directly.
We think you need these skills to ace The Hollies - Friesian Rooms Shift Leader
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Friesian Rooms Shift Leader. Highlight your experience in hospitality, team leadership, and customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HFS Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Friesian Rooms Shift Leader. Familiarise yourself with the key tasks like overseeing operations, leading the team, and maintaining high customer service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your communication skills and how you can create a positive work environment, as this is crucial for the role.
✨Demonstrate Your Customer Service Savvy
Customer experience is key in this position, so be ready to discuss how you would handle customer feedback and service issues. Think of specific instances where you've gone above and beyond for customers, and be prepared to explain how you would maintain high standards of service in a busy takeaway setting.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. You might be asked how you would manage stock levels or ensure compliance with health and safety procedures. Brush up on HACCP guidelines and think through how you would handle operational challenges. This will show that you're proactive and well-prepared for the fast-paced environment.
