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- Tasks: Support individuals facing homelessness with practical and emotional assistance to secure stable housing.
- Company: A respected charity dedicated to helping the homeless community in Cambridge.
- Benefits: Competitive salary, pension scheme, free counselling, and ongoing training opportunities.
- Other info: Join a supportive team committed to personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience in social support.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 28000 - 28000 £ per year.
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: 4.5-year fixed term (as this post is funded by the National Lottery)
Salary: £28,000 per annum
Location: Cambridge CB4 or at other locations within Cambridge
This charity works with people who are homeless, at risk of homelessness or with a history of homelessness. They provide services to aid every stage of recovery from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services.
National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. This is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades they have continued to grow and adapt to meet the needs of the homeless community.
Their specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street.
As a member of the Project Worker Team, reporting to the Senior Tenancy Support Officer, the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering their specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and fostering financial inclusion.
Key Responsibilities
- To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues.
- To work in a flexible manner within the organisation and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls.
- To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs.
- To take the lead on all housing related referrals for Service Users.
- To ensure all suitable Service Users are registered and supported on Homelink.
- To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability – including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life.
- To provide ongoing long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on-site support.
- To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence.
- To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation.
- To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems.
- To ensure that accurate records are kept, documenting the support services provided to their service users onto the Salesforce/Inform system.
- Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team.
One of their core values is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people’s lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.
Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.
Training- We recognise the importance of having a motivated and effective staff team. We offer ongoing training to support you in your role.
Closing date: Monday 11th May, 2026
Interviews will be taking place between the 19th – 22nd May 2026
How to apply
Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
This employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. They make selection decisions based on personal merit and an objective assessment against the criteria required for the post. They do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors.
No agencies please.
Tenancy Support & Financial Wellbeing Project Worker in Cambridge employer: HFMA partnership
Contact Detail:
HFMA partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support & Financial Wellbeing Project Worker in Cambridge
✨Tip Number 1
Get to know the charity's mission and values inside out. When you land that interview, show them how your passion aligns with their goals. We want to see that you genuinely care about helping those in need!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for common interview questions related to tenancy support and financial wellbeing. Think about real-life examples where you've made a difference. We love hearing about your hands-on experience!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Tenancy Support & Financial Wellbeing Project Worker in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Support & Financial Wellbeing Project Worker. We want to see how you can make a difference in supporting those at risk of homelessness.
Show Your Passion: Let your enthusiasm for helping vulnerable people shine through in your written application. We’re looking for candidates who genuinely care about making a positive impact in the community, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at HFMA partnership
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission, values, and the specific challenges faced by the homeless community in Cambridge. Understanding their approach to tenancy support and financial wellbeing will help you align your answers with their goals.
✨Showcase Your Empathy and Communication Skills
As a Tenancy Support & Financial Wellbeing Project Worker, you'll be working closely with vulnerable individuals. Be prepared to share examples from your past experiences where you've demonstrated empathy, active listening, and effective communication. This will show that you can build trust with service users.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as supporting someone facing eviction or managing a financial crisis. Think through potential scenarios and formulate your responses, highlighting your problem-solving skills and proactive strategies.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, ongoing training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.