At a Glance
- Tasks: Support schools with MIS software, solve problems, and deliver engaging training.
- Company: Join a dynamic team in a forward-thinking education services company.
- Benefits: Enjoy flexible hybrid working, competitive salary, and comprehensive training.
- Other info: Full training provided; driving licence required for travel to various locations.
- Why this job: Make a real difference in education while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for customer support are key.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic, proactive and enthusiastic individual to join our expanding Data Management Services team. This is a customer facing role, providing Management Information Systems (MIS) software support and training to schools and other education settings. You’ll be helping customers get the most from their systems, solving problems, answering queries and delivering training with confidence and clarity.
What we’re looking for:
- You don’t need to tick every technical box – attitude and potential matter more than experience.
- We’re particularly interested in candidates who bring great communication skills with a friendly, helpful approach, show enthusiasm and curiosity with a genuine willingness to learn, and have a strong passion for supporting customers while consistently striving to exceed their expectations.
- Experience of working with Arbor, Bromcom or SIMS, particularly in a secondary school environment or a customer support desk, would be beneficial, as would experience in software support. However, full training will be provided for the right candidate.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and 1 day per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
How to apply:
- Contract: Permanent
- Hours: 37 hours per week, 52 weeks per year
- Location: Hybrid working consisting of remote working, with flexibility required to work across educational settings in Hertfordshire and neighbouring counties and one day per week at Bank House Stevenage.
- Closing date: 7th June at 23:59. This job advert may close as soon as sufficient applications have been received.
- Interviews: 16th June 2026 in Stevenage.
We are a committed Disability Confident employer and a signatory of the BITC Race at Work Charter reflecting our continuing commitment to be unbiased across our recruitment and workplace practices. We actively encourage suitably qualified applicants from all backgrounds to apply and to join us. We use an anonymous application process to ensure we always select candidates based on their skills and competencies. When two or more candidates have equal merit, the candidate with protected characteristics will have an advantage over others. This tie‑breaker approach is described as positive action in the Equality Act 2010 and we believe strongly in the power of overcoming disadvantage. If you are invited to interview, please be prepared to discuss the subject of unconscious bias with us. These conversations are extremely useful in giving us an idea of what working together will be like.
HFL is an equal opportunities employer, committed to building and celebrating an environment that is inclusive and equitable, in which everyone can flourish, regardless of race, age, sexuality, gender, disability, or status.
Data Management Consultant in Stevenage employer: HFL Education
At HFL Education, we pride ourselves on being an excellent employer that values flexibility and inclusivity. Our hybrid working model allows you to balance remote work with on-site engagement in educational settings across Hertfordshire, fostering a supportive and collaborative work culture. With a strong commitment to employee growth and development, we provide comprehensive training and encourage a diverse range of applicants to join our team, ensuring everyone has the opportunity to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Data Management Consultant in Stevenage
✨Tip Number 1
Get to know the company! Research HFL Education and their Data Management Services team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to explain things clearly and confidently is key. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with Tracy House or during your interview, let your passion for supporting customers shine through. Share examples of how you've gone above and beyond to help others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the first step towards joining our awesome team!
We think you need these skills to ace Data Management Consultant in Stevenage
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for helping customers and your eagerness to learn. Make sure to highlight any experiences that showcase your friendly and helpful approach, as this is what we value most!
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Even if you don’t tick every box, showing how your attitude and potential fit our team can make a big difference.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to express your thoughts and avoid jargon. We appreciate clarity just as much as you do when delivering training!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity.
How to prepare for a job interview at HFL Education
✨Know Your Stuff
Familiarise yourself with Management Information Systems (MIS) like Arbor, Bromcom, or SIMS. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Show Off Your Communication Skills
Since this is a customer-facing role, practice explaining complex concepts in simple terms. Think about how you would train someone on the software and be ready to showcase your friendly and helpful approach during the interview.
✨Be Ready to Discuss Unconscious Bias
Prepare to talk about unconscious bias and its impact in the workplace. This shows that you understand the importance of inclusivity and are aligned with the company’s values, which can set you apart from other candidates.
✨Flexibility is Key
Highlight your ability to adapt to different working environments, whether it’s remote or on-site at schools. Mention any previous experiences where you successfully navigated changing circumstances, as this aligns with the hybrid nature of the role.
