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- Tasks: Support the delivery of top-notch facilities and maintenance services across Yorkshire and the northeast.
- Company: Join HFL Building Solutions Group, a leader in facilities management.
- Benefits: Enjoy a supportive team environment and a 5.7% employer pension contribution.
- Other info: Ideal for those looking to develop leadership skills in a dynamic setting.
- Why this job: Gain hands-on experience and mentorship while progressing towards a Contract Manager role.
- Qualifications: GCSEs in English, Maths, and Science; trade background preferred.
The predicted salary is between 36000 - 60000 £ per year.
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Contract Support Manager (Northeast & Yorkshire)
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Client:
HFL Building Solutions Group
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
45870402c2cd
Job Views:
18
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Role Overview
The Contract Support Manager will assist in the delivery of high-quality facilities and maintenance services across the Yorkshire and northeast portfolio. They will have their own small standalone portfolio while acting in a supervisory capacity for the remaining Yorkshire and northeast sites, this role supports the Contract Manager in day-to-day operations, ensuring compliance, service excellence, and customer satisfaction. The Contract Support Manager will be mentored and developed by the Contract Manager with the goal of progressing into a full Contract Manager role.
Key Responsibilities
- Support the Contract Manager in delivering all services in line with contractual obligations and customer expectations.
- Act as the primary point of contact in the Contract Manager\’s absence, ensuring continuity of service.
- Build and maintain strong working relationships with the customer and site teams.
- Supervise and coordinate the daily activities of the engineering and maintenance teams.
- Ensure compliance with statutory regulations, company policies, health, safety, and environmental standards.
- Monitor service levels and performance indicators, contributing to monthly reporting and performance reviews.
- Assist in the preparation of budgets, forecasts, and financial reports.
- Identify and support opportunities for cost savings and service improvements.
- Participate in the preparation of quotations and estimates for additional work.
- Maintain awareness of subcontractor activities and ensure quality and compliance.
- Support the implementation of training, health & safety initiatives, and quality assurance processes.
- Attend client meetings and represent the company in a professional and knowledgeable manner.
- Provide input into incident management and emergency response planning.
- Recommend improvements to building operations and service delivery.
Skills & experience
- Strong verbal and written communication skills.
- Excellent organisational and time management abilities.
- Customer-focused with a proactive and flexible approach.
- Team-oriented with leadership potential.
- Confident IT user with good working knowledge of Microsoft Office and CAFM systems.
- Ability to work independently and make sound operational decisions.
- Strong interpersonal skills and the ability to build rapport with stakeholders.
Qualifications & Experience
- Minimum GCSEs (or equivalent) in English, Maths, and Science.
- Trade background or technical qualification in building services (e.g., HVAC, Electrical, Mechanical).
- Experience in managing or supervising maintenance services in a commercial or industrial environment.
- Familiarity with statutory compliance, permit to work systems, and health & safety legislation.
- Desirable: Training or certification in specialist areas such as refrigeration, controls, high voltage systems, or confined spaces.
- Experience in preparing reports, managing budgets, and attending client meetings is advantageous.
What we have to offer
- Employer Pension Contribution of 5.7%
- Supportive and Friendly Team Environment
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Contract Support Manager (Northeast & Yorkshire) employer: HFL Building Solutions Group
Contact Detail:
HFL Building Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Manager (Northeast & Yorkshire)
✨Tip Number 1
Familiarise yourself with the specific facilities and maintenance services that HFL Building Solutions Group provides. Understanding their portfolio will help you speak confidently about how your experience aligns with their needs during interviews.
✨Tip Number 2
Network with current or former employees of HFL Building Solutions Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing maintenance services, particularly in a commercial or industrial setting. Be ready to share specific examples of how you've ensured compliance and service excellence in previous roles.
✨Tip Number 4
Highlight any relevant certifications or training you have, especially in areas like health and safety legislation or building services. This will demonstrate your commitment to professional development and your readiness for the role.
We think you need these skills to ace Contract Support Manager (Northeast & Yorkshire)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities and maintenance services. Emphasise any supervisory roles you've held and your ability to manage teams effectively.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Contract Support Manager role. Mention your customer-focused approach and any specific examples of how you've improved service delivery in previous positions.
Highlight Relevant Qualifications: Clearly list your qualifications, especially any technical certifications related to building services. If you have experience with health and safety legislation or compliance, make sure to include that as well.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, consider including examples of how you've successfully communicated with clients or stakeholders in past roles. This could be in the form of project reports or client meeting summaries.
How to prepare for a job interview at HFL Building Solutions Group
✨Know Your Portfolio
Familiarise yourself with the specific facilities and maintenance services in the Yorkshire and northeast portfolio. Be prepared to discuss how you would manage your own standalone portfolio while supporting the Contract Manager.
✨Demonstrate Leadership Skills
Highlight any previous experience where you've supervised teams or coordinated activities. Show that you can lead by example and maintain strong working relationships with both customers and site teams.
✨Understand Compliance and Safety Standards
Brush up on statutory regulations, health and safety legislation, and company policies relevant to the role. Be ready to discuss how you would ensure compliance and promote a safe working environment.
✨Prepare for Client Interaction
Since you'll be attending client meetings, practice articulating your thoughts clearly and professionally. Think of examples where you've successfully represented a company or managed client expectations.