The Contract Support Manager will assist in the delivery of high-quality facilities and maintenance services across the Yorkshire and North East portfolio. They will have their own small standalone portfolio while acting in a supervisory capacity for the remaining Yorkshire and North East sites. This role supports the Contract Manager in day-to-day operations, ensuring compliance, service excellence, and customer satisfaction. The Contract Support Manager will be mentored and developed by the Contract Manager with the goal of progressing into a full Contract Manager role.
Main Duties & Responsibilities
- Support the Contract Manager in delivering all services in line with contractual obligations and customer expectations.
- Act as the primary point of contact in the Contract Manager's absence, ensuring continuity of service.
- Build and maintain strong working relationships with the customer and site teams.
- Supervise and coordinate the daily activities of the engineering and maintenance teams.
- Ensure compliance with statutory regulations, company policies, health, safety, and environmental standards.
- Monitor service levels and performance indicators, contributing to monthly reporting and performance reviews.
- Assist in the preparation of budgets, forecasts, and financial reports.
- Identify and support opportunities for cost savings and service improvements.
- Participate in the preparation of quotations and estimates for additional work.
- Maintain awareness of subcontractor activities and ensure quality and compliance.
- Support the implementation of training, health & safety initiatives, and quality assurance processes.
- Attend client meetings and represent the company in a professional and knowledgeable manner.
- Provide input into incident management and emergency response planning.
- Recommend improvements to building operations and service delivery.
Skills & Qualifications
- Strong verbal and written communication skills.
- Excellent organisational and time management abilities.
- Customer-focused with a proactive and flexible approach.
- Team-oriented with leadership potential.
- Confident IT user with good working knowledge of Microsoft Office and CAFM systems.
- Ability to work independently and make sound operational decisions.
- Strong interpersonal skills and the ability to build rapport with stakeholders.
- Minimum GCSEs (or equivalent) in English, Maths, and Science.
- Trade background or technical qualification in building services (e.g., HVAC, Electrical, Mechanical).
- Experience in managing or supervising maintenance services in a commercial or industrial environment.
- Familiarity with statutory compliance, permit to work systems, and health & safety legislation.
- Desirable: Training or certification in specialist areas such as refrigeration, controls, high voltage systems, or confined spaces.
- Experience in preparing reports, managing budgets, and attending client meetings is advantageous.
Benefits
- Continued development support
- Company vehicle
- £150 float
- 31 days inclusive of public & bank holidays, after 5 years of service, this increased to 32 days
- Company Sick Pay Scheme
- Regular company socials
- 5.7% employer Pension Contribution
- Free car parking (on most sites)
- £750 staff referral scheme
- Birthday voucher.
Contract Support Manager (North East & Yorkshire) employer: HFL Building Solutions Group
As a Contract Support Manager in the North East & Yorkshire, you will thrive in a supportive work culture that prioritises employee development and career progression. With a focus on service excellence and compliance, our company offers a range of benefits including a company vehicle, generous holiday allowance, and regular social events, making it an excellent employer for those seeking meaningful and rewarding employment in facilities management.
Contact Detail:
HFL Building Solutions Group Recruiting Team
How to prepare for a job interview at HFL Building Solutions Group
✨Know Your Portfolio
Before the interview, make sure you understand the specific portfolio you'll be managing. Familiarise yourself with the facilities and maintenance services in the Yorkshire and North East areas. This will help you demonstrate your knowledge and show that you're ready to take on the responsibilities of the role.
✨Showcase Your Leadership Skills
As a Contract Support Manager, you'll need to supervise teams effectively. Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight your ability to build strong relationships and how you can motivate others to achieve service excellence.
✨Understand Compliance and Safety Standards
Brush up on statutory regulations and health & safety legislation relevant to the role. Be ready to discuss how you've ensured compliance in previous positions. This shows that you take safety seriously and are capable of maintaining high standards in operations.
✨Prepare for Client Interactions
Since you'll be attending client meetings, practice how you would represent the company professionally. Think about how you can communicate effectively and build rapport with clients. Being customer-focused is key, so prepare to share examples of how you've gone above and beyond for customers in the past.
