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- Tasks: Support the delivery of top-notch facilities and maintenance services across Yorkshire and North East.
- Company: Join a dynamic team focused on service excellence and customer satisfaction.
- Benefits: Enjoy continued development support, a company vehicle, and 31 days off.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Step into a supervisory role with mentorship towards becoming a full Contract Manager.
- Qualifications: Strong communication skills, organisational abilities, and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Contract Support Manager will assist in the delivery of high-quality facilities and maintenance services across the Yorkshire and North East portfolio. They will have their own small standalone portfolio while acting in a supervisory capacity for the remaining Yorkshire and North East sites. This role supports the Contract Manager in day-to-day operations, ensuring compliance, service excellence, and customer satisfaction. The Contract Support Manager will be mentored and developed by the Contract Manager with the goal of progressing into a full Contract Manager role.
Main Duties & Responsibilities
- Support the Contract Manager in delivering all services in line with contractual obligations and customer expectations.
- Act as the primary point of contact in the Contract Manager's absence, ensuring continuity of service.
- Build and maintain strong working relationships with the customer and site teams.
- Supervise and coordinate the daily activities of the engineering and maintenance teams.
- Ensure compliance with statutory regulations, company policies, health, safety, and environmental standards.
- Monitor service levels and performance indicators, contributing to monthly reporting and performance reviews.
- Assist in the preparation of budgets, forecasts, and financial reports.
- Identify and support opportunities for cost savings and service improvements.
- Participate in the preparation of quotations and estimates for additional work.
- Maintain awareness of subcontractor activities and ensure quality and compliance.
- Support the implementation of training, health & safety initiatives, and quality assurance processes.
- Attend client meetings and represent the company in a professional and knowledgeable manner.
- Provide input into incident management and emergency response planning.
- Recommend improvements to building operations and service delivery.
Skills & Qualifications
- Strong verbal and written communication skills.
- Excellent organisational and time management abilities.
- Customer-focused with a proactive and flexible approach.
- Team-oriented with leadership potential.
- Confident IT user with good working knowledge of Microsoft Office and CAFM systems.
- Ability to work independently and make sound operational decisions.
- Strong interpersonal skills and the ability to build rapport with stakeholders.
- Minimum GCSEs (or equivalent) in English, Maths, and Science.
- Trade background or technical qualification in building services (e.g., HVAC, Electrical, Mechanical).
- Experience in managing or supervising maintenance services in a commercial or industrial environment.
- Familiarity with statutory compliance, permit to work systems, and health & safety legislation.
- Desirable: Training or certification in specialist areas such as refrigeration, controls, high voltage systems, or confined spaces.
- Experience in preparing reports, managing budgets, and attending client meetings is advantageous.
Benefits
- Continued development support
- Company vehicle
- £150 float
- 31 days inclusive of public holidays
Contract Support Manager (North East & Yorkshire) in Burnley employer: HFL Building Solutions Group
Contact Detail:
HFL Building Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Manager (North East & Yorkshire) in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your skills align with their needs, especially in delivering top-notch facilities and maintenance services.
✨Tip Number 3
Practice your communication skills! As a Contract Support Manager, you'll need to convey information clearly and build rapport with clients and teams. Mock interviews can help you nail this.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Contract Support Manager (North East & Yorkshire) in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities and maintenance services. We want to see how your skills align with the role of Contract Support Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your documents well. We’re looking for someone who can communicate effectively, so let your writing shine!
Highlight Your Leadership Potential: Even if you haven’t held a formal leadership position, share examples where you’ve taken initiative or led a project. We love seeing candidates who are team-oriented and have the potential to grow into a supervisory role, so make sure to include those experiences!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at HFL Building Solutions Group
✨Know Your Portfolio
Before the interview, make sure you understand the specifics of the portfolio you'll be managing. Familiarise yourself with the facilities and maintenance services in the Yorkshire and North East areas. This will help you demonstrate your knowledge and show that you're ready to take on the responsibilities outlined in the job description.
✨Showcase Your Leadership Skills
As a Contract Support Manager, you'll need to supervise teams and coordinate activities. Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight your ability to build strong relationships and how you can motivate others to achieve service excellence.
✨Understand Compliance and Safety Standards
Brush up on statutory regulations and health & safety legislation relevant to the role. Be ready to discuss how you've ensured compliance in previous positions. This shows that you take safety seriously and are capable of maintaining high standards in your work environment.
✨Prepare for Client Interactions
Since you'll be attending client meetings and representing the company, practice how you would communicate professionally and knowledgeably. Think about how you can convey your customer-focused approach and provide examples of how you've handled client relationships in the past.