Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic claims team, ensuring effective handling of all claims and optimising processes.
- Company: Join a reputable insurance firm with a focus on quality and performance.
- Benefits: Enjoy 28 days holiday, private health care, and employee assistance programmes.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Experience in claims handling and strong knowledge of insurance products required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Working hours: 37.5 (Monday – Friday) hours per week
Reports to: Broking Department Lead
What we’re looking for:
As the Claims Lead, you’ll be leading a high-performing claims team ensuring all claims are handled effectively and in accordance with service standards, Delegated Authority, and FCA requirements. A strong understanding of insurance products, particularly Property and General Commercial, FCA regulations and Lloyd’s markets is essential.
You’ll focus on optimising processes and delivering continuous improvements to meet all quality and performance targets. Great organisational skills and the ability to resolve problems and provide solutions are a must.
Some of the things you’ll get up to:
- Daily line management of the Claims Team
- Setting and monitoring work allocations, maintaining adequate staff cover
- Compiling and delivering monthly reporting
- Training, guiding and supporting the claims account handlers in their development and ensuring quality
- Monitoring the progress of a claim, keeping customers and other relevant parties informed
- Negotiating, settling and/or repudiating claims within delegated limits of authority
- Supporting key clients in handling high value or contentious claims
- Liaising directly with Insurers and Loss Adjustors on complex claims and complaints
- Liaising with Sales Managers on wording/policy issues
- Delivering claims training to colleagues and acting as a mentor for new joiners
- Conducting monthly internal telephone and file audits to ensure quality control
- Working with the Insurance Operations Lead on preparing and conducting external audits
We’d like you to have:
- Proven claims or case handling experience
- Strong understanding of insurance products, particularly Property and General Commercial, FCA regulations and Lloyd’s markets
- Excellent inter-personal and telephone skills
- Good organisational skills and the ability to adapt to changing circumstances
- Excellent attention to detail
- Ability to resolve problems and provide solutions
- Excellent level of written and spoken English and Mathematical skills
- Sound knowledge of Microsoft Office packages
- Ability to meet deadlines and prioritise own workload
- The ability to work within a team environment
- To act with integrity, keep promises and demonstrate fairness and impartiality
Benefits:
- 28 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme
- Season ticket loan
- Annual leave purchase scheme
- Access to discounted personal insurance as part of the HFIS Group
Claims Lead in Borehamwood employer: HFIS group
Contact Detail:
HFIS group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Lead in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know about claims handling. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and Lloyd’s markets. We recommend practising common interview questions related to claims management so you can showcase your expertise confidently.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in the interviewer’s mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Claims Lead in Borehamwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Lead role. Highlight your experience in claims handling and your understanding of insurance products, especially Property and General Commercial. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've optimised processes or resolved complex claims in the past. We love a good story!
Show Off Your Organisational Skills: In your application, don’t forget to showcase your organisational skills. Talk about how you manage workloads and meet deadlines. We’re all about efficiency here at StudySmarter, so let us know how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at HFIS group
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance products, especially Property and General Commercial. Familiarise yourself with FCA regulations and Lloyd’s markets, as these will likely come up during the interview. Being able to speak confidently about these topics will show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Claims Lead, you'll be managing a team, so be prepared to discuss your leadership style. Think of examples where you've successfully led a team or resolved conflicts. Highlight your ability to train and mentor others, as this is key for the position.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've tackled complex claims or improved processes. Employers love candidates who can think on their feet and provide solutions, so have a few examples ready that showcase your organisational skills and adaptability.
✨Communicate Clearly
Since excellent inter-personal and telephone skills are essential, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your communication style. Remember, clarity is key when discussing claims and keeping stakeholders informed.
