Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support quality and governance by auditing care services and resolving concerns.
- Company: Join a nurse-led healthcare provider dedicated to personalised care.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives through quality healthcare.
- Qualifications: Experience in auditing or healthcare governance is a plus.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Quality & Governance Auditor
Salary: £30,000 PA
Responsible to: Quality & Governance Manager
Accountable to: Director of Nursing
Hours of work: Full time (5 days) office based
Location: HFH Head Office, Wimbledon, SW19 4EU
We are nurse-led care specialists providing comprehensive and personalised healthcare services for adults and children with complex care needs in the comfort of their own homes in and around London, the Southeast and Southwest of the UK.
We strive to make a difference to people\’s lives and allow them to reach their full potential regardless of their condition.
Here at HFH we understand that individuals with long-term healthcare needs deserve to be cared for safely and comfortably in their own homes. We specialise in a wide range of high-quality in-home complex care services tailored to meet each individual\’s unique need.
Our teams are committed to delivering uncompromising high quality complex care that is personalised to each and every person because that\’s what matters most.
Working in partnership with the NHS continuing healthcare teams, our enhanced level of specialist clinical support enables individual clients to remain at home even when the level of health care required is highly complex. Our services are provided through local and specialty focused multi-disciplinary teams.
Role Purpose
Reporting to the Quality & Governance Manager, the Quality & Governance Auditor will provide effective support with concerns, complaints, incidents and safeguarding concerns across the business, in line with the Care Quality Commission (CQC) and HFH Healthcare policies and procedures.
They work closely with our clients, staff, commissioners and health and social care colleagues to identify effective and sustainable resolution to issues raised.
The Quality & Governance Auditor plays a key role in conducting an effective
clinical and workforce audit
programme that leads to recognition of safety, good practice, opportunities for continuous improvement and staff experience, in line with the CQC, HFH policies and procedures and other regulatory standards.
They correlate, analyse and present results to service management teams to inform understanding of current services, recognition of good practice and opportunities for improvement.
Audit programme delivery
Support the Quality & Governance Manager and Director of Nursing to ensure that audits are undertaken across the organisation in line with the annual governance quality plan.
Provide audit results, that enable management teams to make informed decisions on good practice and areas for improvement.
Prepare audit reports for the Governance Forum and the Board
Audit areas include:
Client care plans, risk assessments and documentation.
Client medication/MARs charts
Client and Carer welfare calls
Client quality reviews
Staff and carer compliance requirements in line with Safer Recruitment regulations
Staff and carer HR files and documentation in line with Safer Recruitment regulations
Health & Safety
Vehicles
Internal mock audit
Policy & procedure reviews & updates
Responsibilities
Working with the Quality & Governance Manager with the management of all concerns, complaints, incidents, safeguarding cases and CQC notification submissions.
Ensure that all incidents are recorded and reported in an accurate and timely manner.
Ensure the timely submission of CQC notifications and ICB referrals ensuring accuracy and transparency for all concerns, complaints, incidents and safeguarding concerns.
Timely and appropriate communication with all parties involved.
Track all aspects of the concerns, complaints, incidents and safeguarding process, from acknowledgement through investigation, action planning, resolution and sharing learning.
Ensure that an investigation officer has been appointed to each incident.
Support investigating officers in the gathering and reviewing of case facts, documentation, evidence and completion of root cause analysis, where indicated and minute taking at meetings (when required)
Support staff and client investigations where required, ensuring accuracy, confidentiality and sensitivity is maintained throughout the process.
Liaise with internal and external stakeholders during the collation of evidence as required.
Provide formal responses and outcomes from investigations to all external bodies involved as appropriate.
Track the progress of delivery against action plans for CQC regulations.
Support the Quality & Governance Manager with data collection for monthly Board meetings and the submission of monthly and quarterly external agency reports.
Support the Quality & Governance Manager to implement and distribute the client, carer, commissioner and head office staff satisfaction surveys and correlate findings.
Shared Learning & Development
Participate in training and development of staff, in the tools and techniques of audit, data interpretation and action planning.
Business & Professional Responsibilities
Always maintain the strictest confidentiality and security of information.
Act in accordance with the CQC and any other regulatory bodies
Maintain continued professional development through training, experience, and reflection.
Act as a positive role model promoting respect, professionalism and excellence to all staff, clients and stakeholders.
Ensure that all requirements outlined in policies and procedures are followed and adhered to.
HFH Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and we expect all employees to share this commitment by following all organisational Safeguarding policies and procedures.
HFH Healthcare is committed to providing equality of opportunity for staff and to encourage diversity in the workplace. Staff are expected to uphold the key principles of equal opportunities across their work and in accordance with business policies. Undertake such other duties, specific tasks and projects that may be delegated from time to time.
CHANGES
This is a description of the job as it is presently constituted. It is the practice of HFH Healthcare to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed.
This will be conducted in consultation with you. This will mean changes in the responsibilities of senior managers and the successful applicant will be one who demonstrates a flexible attitude and willingness to embrace change in the interest of service.
This job description is supported by annual objectives and performance standards to provide an indication of the level of performance expected from the role. From time to time the demands of the organisation will require adjustments in the responsibilities of the post.
Quality & Governance Auditor employer: HFH Healthcare
Contact Detail:
HFH Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Governance Auditor
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in quality and governance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching HFH Healthcare's values and recent projects. Show us you’re genuinely interested in our mission to provide high-quality care and how you can contribute to that.
✨Tip Number 3
Practice your responses to common interview questions, especially around handling complaints and incidents. We want to see how you think on your feet and your approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Quality & Governance Auditor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Quality & Governance Auditor role. We want to see how your background aligns with our mission of providing high-quality care.
Showcase Your Passion: Let us know why you're excited about working in healthcare and how you can contribute to our team. A genuine passion for improving patient care will definitely catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly and efficiently, helping us get to know you better!
How to prepare for a job interview at HFH Healthcare
✨Know Your Stuff
Make sure you understand the role of a Quality & Governance Auditor inside out. Familiarise yourself with the Care Quality Commission (CQC) standards and HFH Healthcare's policies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations where you've dealt with concerns, complaints, or incidents in your previous roles. Be ready to discuss how you approached these issues, what actions you took, and the outcomes. This will demonstrate your problem-solving skills and ability to handle sensitive situations.
✨Show Your Team Spirit
Since this role involves working closely with various stakeholders, be prepared to talk about your experience in teamwork and collaboration. Highlight instances where you've successfully worked with others to achieve common goals, especially in healthcare settings.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, the audit processes, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
