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- Tasks: Lead a dynamic claims team, ensuring high-quality service and continuous improvement.
- Company: A leading insurer based in the vibrant City of London.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact in the insurance industry while mentoring a talented team.
- Qualifications: 10+ years in claims with leadership experience; expertise in Property and Cargo claims preferred.
- Other info: Join a collaborative culture that values innovation and professional growth.
The predicted salary is between 70000 - 90000 £ per year.
I am currently partnered with a leading Insurer who are seeking a Claims Lead to join the business and steer the small Claims team of three. This role will be handling Claims within Property, BI, Marine Cargo, CAR (All Risks), Engineering, Casualty and more from multiple jurisdictions including the UK, Europe, Middle East, Africa and more.
My client is seeking a Claims professional with 10+ years experience, and ideally 2/3+ years mentoring/managing a team as this will be a leadership position. International experience is desired, not essential.
Key Responsibilities- Lead and manage the claims team to deliver an efficient, high-quality front-line service, using client feedback to drive continuous improvements in customer satisfaction.
- Oversee claims handling, cost control, and recovery processes in line with agreed targets and service standards, improving efficiency and reducing costs.
- Review and approve claims payments and settlements within delegated authority limits.
- Provide technical guidance on complex and high-value claims.
- Manage relationships with outsourced service providers, ensuring consistent delivery of high-quality service to policyholders.
- Develop and produce regular management information reports for senior leadership.
- Analyse claims data to assess individual client histories and identify trends and patterns across portfolios.
- Contribute to management meetings by providing insights on claims trends, large losses, and operational performance to support decision-making.
- Maintain accurate claims records and ensure compliance with all relevant regulatory, legal, and internal governance requirements, supporting audits where required.
- Collaborate with brokers, adjusters, co-insurers, and internal stakeholders to resolve complex claims and inform strategic decisions.
- Drive the development and enhancement of claims systems and processes, promoting best practice across the team.
- Set clear objectives for team members, monitor performance against KPIs, and provide ongoing coaching and feedback.
- Establish and deliver training and mentoring programmes to strengthen technical expertise and support career development.
- Undertake additional duties as reasonably required to meet business needs.
- Minimum of 10 years' experience in claims, including at least 3 years in a leadership role.
- Demonstrated experience managing and developing a claims team, including performance oversight and process improvement.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Expertise in Cargo and Property & Casualty claims, with a solid understanding of regulatory and compliance frameworks.
- Proficiency in claims management systems and Microsoft Office.
- Excellent communication and interpersonal skills, with experience engaging with clients, brokers, stakeholders, and regulators.
Claims Lead - Property, Engineering, Cargo in London employer: HFG
Contact Detail:
HFG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Lead - Property, Engineering, Cargo in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Since this role involves complex claims, be ready to discuss your experience with Property, BI, and Marine Cargo claims. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be prepared to share examples of how you've mentored teams and improved processes. This is key for a Claims Lead position, so let your experience speak volumes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Lead - Property, Engineering, Cargo in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Lead role. Highlight your 10+ years of experience in claims and any leadership roles you've held. We want to see how your background aligns with the responsibilities listed in the job description.
Showcase Your Leadership Skills: Since this is a leadership position, emphasise your experience in managing and mentoring teams. Share specific examples of how you've improved team performance or customer satisfaction in your previous roles. We love seeing those success stories!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex claims management.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HFG
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims handling, especially in Property, Engineering, and Cargo. Be ready to discuss specific cases you've managed and how you approached complex claims. This will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Since this role involves leading a small team, be prepared to share examples of how you've successfully managed and mentored others. Highlight any training programmes you've developed or how you've improved team performance through coaching.
✨Understand the Business Landscape
Familiarise yourself with the insurer's operations and their approach to claims management. Research their recent trends, challenges, and successes in the market. This will help you demonstrate your interest and how you can contribute to their goals.
✨Prepare for Technical Questions
Expect questions that dive deep into your technical knowledge of claims processes and compliance frameworks. Brush up on relevant regulations and be ready to discuss how you've navigated these in past roles. This will showcase your readiness for the complexities of the position.