Senior Claims Analyst - US General Liability City of London - Hybrid Competitive base salary + Bonus Key Responsibilities Provide technical leadership for General Liability (GL) claims, ensuring accurate and timely reserving, payments, and claims handling. Experience managing high-value bodily injury claims is highly desirable. Take ownership of decision-making on the largest, most complex, and high-exposure claims within the portfolio. Exercise senior-level authority over GL claims, including oversight of delegated reserving, payment, and settlement authority granted to junior team members and external claims partners. Serve as the subject matter expert and technical leader for GL claims, delivering guidance, coaching, and training to ensure teams remain current with industry developments, market trends, and best practices. Develop and implement best-in-class claims processes, procedures, and documentation, ensuring appropriate quality assurance and governance standards are maintained. Build and maintain strong collaborative relationships with product, underwriting, and business stakeholders, providing claims insight that supports strategic and operational decision-making. Monitor, analyse, and report on claims trends, working closely with stakeholders and actuarial teams to support reserving decisions and drive continuous improvement initiatives. Champion a culture of technical excellence, innovation, and outstanding service delivery across the claims function. Ensure compliance with all applicable regulatory requirements, internal policies, governance frameworks, audit standards, and risk management procedures. Safeguard organisational licences, permissions, and regulatory obligations through effective adherence to compliance and control processes. Experience required: Extensive US General Liability Claims Adjusting experience, Competent with ECF and Lloyd's Claims Schemes.
