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- Tasks: Lead operations for delegated authority, ensuring compliance and efficiency across the syndicate.
- Company: Dynamic insurance firm in the heart of London with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Drive operational excellence and make a significant impact in the insurance industry.
- Qualifications: Extensive experience in Delegated Authority Operations and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Key Responsibilities
- Delegated Authority Operations Oversight
- Lead the operational framework for all delegated authority business across the syndicate.
- Ensure effective onboarding, administration, and ongoing oversight of Coverholders, TPAs, and delegated partners.
- Maintain operational processes aligned with Lloyd’s Delegated Authority requirements and internal governance standards.
- Oversee bordereaux management, data quality controls, and reporting accuracy.
- Governance & Compliance
- Ensure compliance with Lloyd’s Minimum Standards, FCA requirements, and internal risk frameworks.
- Oversee due diligence, audits, and operational reviews of delegated partners.
- Partner with Compliance and Risk functions to manage regulatory obligations and remediation activities.
- Ensure accurate maintenance of contracts, binding authority agreements, and delegated records.
- Operational Excellence
- Develop and implement scalable operational processes and controls.
- Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery.
- Lead operational change projects related to delegated authority platforms, data management, and process transformation.
- Monitor KPIs, SLAs, and operational performance metrics.
- Stakeholder Management
- Act as a senior operational contact for internal stakeholders, brokers, Coverholders, TPAs, and Lloyd’s.
- Work closely with underwriting teams to support business growth while maintaining operational integrity.
- Collaborate with Finance and Actuarial teams to ensure accurate premium, claims, and exposure reporting.
- Team Leadership
- Lead, mentor, and develop the delegated operations team.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Manage resource planning, succession planning, and team capability development.
Required Experience & Qualifications
- Significant experience in Delegated Authority Operations within the Lloyd’s market.
- Strong knowledge of Lloyd’s Delegated Authority framework, Coverholder governance, and bordereaux management.
- Experience managing operational teams within a syndicate or specialty insurance environment.
- Deep understanding of regulatory and compliance requirements impacting delegated business.
- Proven track record of operational transformation and process improvement.
- Strong stakeholder management and communication skills.
- Experience working with delegated authority systems and data platforms.
Head of Operations - Delegated Authority in London employer: HFG Insurance Recruitment
Contact Detail:
HFG Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Delegated Authority in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Lloyd’s market and let them know you’re on the hunt for a Head of Operations role. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or presentation that highlights your experience in Delegated Authority Operations. This can be a great conversation starter during interviews and will demonstrate your knowledge of the operational framework.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors who understand the insurance industry. Focus on articulating your experience with compliance, governance, and operational excellence to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Head of Operations - Delegated Authority in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in Delegated Authority Operations and any relevant achievements that align with the job description. We want to see how your background fits into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at StudySmarter. Share specific examples of your operational excellence and stakeholder management skills, and don’t forget to show your enthusiasm for the position.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to highlight your understanding of Lloyd’s Minimum Standards and FCA requirements. We’re looking for someone who can navigate these waters smoothly, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at HFG Insurance Recruitment
✨Know Your Delegated Authority Inside Out
Make sure you brush up on the Lloyd’s Delegated Authority framework and understand how it impacts operations. Familiarise yourself with the key responsibilities outlined in the job description, especially around onboarding and oversight of Coverholders and TPAs.
✨Showcase Your Operational Excellence
Prepare to discuss specific examples of how you've driven operational improvements in previous roles. Think about metrics you've monitored, KPIs you've set, and any successful change projects you've led that align with the operational excellence required for this position.
✨Demonstrate Strong Stakeholder Management Skills
Be ready to talk about your experience working with various stakeholders, including brokers and underwriting teams. Highlight instances where you've collaborated effectively to support business growth while ensuring compliance and operational integrity.
✨Lead with Confidence
As a potential leader, it's crucial to convey your mentoring and team development skills. Prepare to share your approach to fostering a culture of accountability and continuous improvement within your team, as well as how you've managed resource and succession planning in the past.