Claims Manager - Casualty in London

Key Responsibilities

• Jointly lead and oversee a team of claims professionals, providing both technical guidance and people management support while maintaining responsibility for a portfolio of casualty claims.
• Manage team performance, workload allocation, development objectives, and succession planning to drive individual and team success.
• Handle a broad range of casualty claims from notification through to resolution, assessing coverage, liability, quantum, reserving, and claim strategy throughout the claim lifecycle.
• Ensure compliance with delegated authority requirements, reserving philosophies, claims standards, and referral protocols.
• Oversee claim triage processes to ensure matters are managed in line with the Claims Charter, Code of Conduct, and operational guidelines, delivering exceptional client service.
• Lead client presentations, stewardship meetings, and portfolio reviews, collaborating with key internal stakeholders as required.
• Maintain effective engagement with policyholders, brokers, co-insurers, underwriters, actuaries, and other stakeholders throughout the claims process.
• Provide oversight and strategic direction to panel counsel, loss adjusters, and third-party administrators, including management of financial authority and technical guidance.
• Ensure accurate file management, record keeping, and documentation standards across the team.
• Contribute to business strategy, thought leadership initiatives, market research, and the development of underwriting and claims best practices.
• Promote the profile and capabilities of the Claims function through market engagement, industry events, conferences, and business development activities.
• Support senior leadership with portfolio analysis, claims trends, performance insights, and management reporting across casualty lines.
• Share accountability for achieving internal performance objectives and Lloyd’s market metrics.
• Oversee large loss reporting processes, ensuring effective governance, monitoring, and communication.
• Drive adherence to regulatory, operational, and best-practice standards through reporting, quality assurance reviews, and file audits.
• Maintain compliance with all relevant regulatory frameworks, internal policies, and conduct requirements, ensuring fair customer outcomes and the highest standards of integrity and professionalism.

Skills & Experience

• Extensive technical and leadership experience handling Casualty claims within the London Market.
• Strong analytical, problem-solving, and organisational skills, with the ability to manage multiple priorities and complex workstreams.
• Advanced knowledge of claims handling practices, coverage interpretation, reserving, litigation management, and casualty product lines.
• Comprehensive understanding of applicable legal, regulatory, and market requirements.
• Proven ability to build and maintain strong relationships with brokers, clients, and internal stakeholders.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Demonstrated experience in large loss management, reserving, reporting, and strategic decision-making.
• Adaptable and resilient, with the ability to lead teams effectively through change and evolving business priorities.
• Strong coaching, mentoring, and people development capabilities.
• Skilled in claim triage, complexity assessment, and resource allocation.
• Ability to identify, analyse, and communicate emerging legal, regulatory, and market trends that may impact claims portfolios and business performance.