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- Tasks: Support the business in fulfilling its Consumer Duty responsibilities and enhance customer outcomes.
- Company: Join a rapidly-growing personal lines insurance business based in Essex.
- Benefits: Enjoy opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a best-in-class team making a real impact on customer experiences.
- Qualifications: Experience in an insurance business and knowledge of Consumer Duty is essential.
- Other info: This role offers a chance to shape the future of customer service in insurance.
The predicted salary is between 43200 - 72000 £ per year.
A rapidly-growing personal lines insurance business based in Essex is seeking a Customer Outcomes Manager. This is an exciting time to join the business as you will support the firm's growth while participating in the establishment of a best-in-class customer outcomes team. On a day-to-day basis, you will support the business in fulfilling its duties related to Consumer Duty.
Duties will include:
- Involvement in the production of papers for Board and Committees
- Ensuring compliance with Consumer Duty outcomes: products and services price and value, consumer understanding, FCA cross cutting rules and consumer support
- Liaising with stakeholders to gather required information
- Developing positive relationships with outsourced partners
- Working with the business to define their approach to vulnerable customers
- Working on product governance matters
For this role, you will need experience of working in an insurance business and a working knowledge of Consumer Duty.
Consumer Duty Manager - Insurance employer: HFG Insurance Recruitment
Contact Detail:
HFG Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Duty Manager - Insurance
✨Tip Number 1
Familiarise yourself with the latest regulations and guidelines surrounding Consumer Duty in the insurance sector. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and customer outcomes.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who have experience with Consumer Duty. Engaging in conversations can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past work that showcase your ability to manage customer outcomes and compliance. Highlighting your experience with stakeholder engagement and product governance will set you apart.
✨Tip Number 4
Stay updated on current trends and challenges in the insurance market, particularly those affecting consumer rights and support. This knowledge will help you articulate how you can contribute to the company's growth and customer satisfaction.
We think you need these skills to ace Consumer Duty Manager - Insurance
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Consumer Duty Manager position. Make sure you understand the key responsibilities and required experience, particularly in relation to Consumer Duty and the insurance sector.
Tailor Your CV: Customise your CV to highlight relevant experience in insurance and your understanding of Consumer Duty. Use specific examples that demonstrate your ability to fulfil the duties mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention how your previous experiences align with the company's goals and how you can contribute to establishing a best-in-class customer outcomes team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at HFG Insurance Recruitment
✨Know Your Consumer Duty
Make sure you have a solid understanding of Consumer Duty and its implications in the insurance sector. Be prepared to discuss how you can ensure compliance with these outcomes and provide examples from your previous experience.
✨Showcase Stakeholder Engagement Skills
Highlight your ability to liaise with various stakeholders effectively. Prepare examples of how you've gathered information or built relationships in past roles, especially in relation to product governance and customer support.
✨Demonstrate Your Understanding of Vulnerable Customers
Be ready to discuss strategies for working with vulnerable customers. Share any relevant experiences where you’ve successfully defined approaches or implemented changes that improved outcomes for these customers.
✨Prepare for Board-Level Discussions
Since the role involves producing papers for Board and Committees, practice articulating your thoughts clearly and concisely. Think about how you would present complex information in an accessible way to senior management.
