We are seeking a Claims Team Leader to join a small, high-performing London-based team. This is a hands-on, player-manager role, combining active claims handling with team oversight and stakeholder management.
You will manage a varied portfolio of commercial claims across multiple lines, often with an international or cross-border dimension, while supporting and guiding a small claims team.
Key Responsibilities
- Handle a portfolio of mid-market to large corporate claims across:
- Property
- Casualty / Liability
- Marine Cargo
- Lead and support a small claims team (circa 3 people)
- Act as a player-manager, balancing personal caseload with leadership responsibilities
- Manage cross-border claims, including those involving international/Korean insureds
- Liaise with internal stakeholders, including head office in Korea
- Ensure timely and effective claims resolution in line with regulatory and company standards
- Contribute to process improvement within a lean and evolving operation
Required Experience & Skills
- 8–15 years’ experience in commercial non-life (P&C) claims
- Strong exposure to:
- Property
- Liability
- (Ideally) Marine Cargo or willingness to develop in this area
- Ability to operate in a hands-on, autonomous environment
- Experience working across multiple lines of business (generalist profile preferred)
- Strong stakeholder management and communication skills
- Comfortable working within a lean team structure
Preferred Background
- Experience within:
- Company market insurers
- Mid-sized carriers
- Smaller syndicates or MGAs
- Exposure to international or cross-border claims
- Familiarity with working in multinational or culturally diverse environments (APAC exposure beneficial)
Who This Role Suits
This role is ideal for a broad, commercially minded claims professional who:
- Enjoys variety across multiple lines rather than specialisation
- Is comfortable in a lean, less hierarchical environment
- Wants ownership and visibility within a growing international platform
- Can balance technical claims handling with leadership responsibilities
What to Consider
- This is a small, specialist London platform, not a large-scale carrier or syndicate
- The role requires breadth over deep specialisation
- Candidates must be comfortable with:
- Limited layers of support
- A wider remit than in larger organisations
- Interaction with international (including Korean) stakeholders
Summary
This is an excellent opportunity for a generalist P&C claims professional seeking a leadership role within a dynamic, international insurer. Success in this role will come from combining technical expertise, adaptability, and a hands‑on approach in a collaborative, cross-border environment.
