At a Glance
- Tasks: Oversee claims operations, manage client relationships, and drive continuous improvement initiatives.
- Company: Leading insurer with a focus on innovation and operational excellence.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a commitment to employee development and success.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: Experience in operations management and strong relationship-building skills.
The predicted salary is between 56059 - 68517 £ per year.
Claims Operations/General Operations Manager London - Hybrid I am currently partnered with a leading insurer, who are seeking an Operations Manager to join their business.
This role would sit in the Claims Operations department, overseeing business operations including other ad-hoc tasks.
Key Responsibilities Client Relationship Management Develop and maintain strategic relationships with Panel Solicitors, ensuring effective performance management and contractual governance.
Monitor supplier performance against agreed SLAs, KPIs and contractual commitments, implementing corrective actions where service standards are not met.
Drive continuous improvement initiatives with Panel firms to enhance service quality, operational efficiency and customer outcomes.
Prepare and present management information (MI) and performance reports for both internal and external stakeholders.
Act as the primary escalation point for operational issues and service concerns relating to the Panel.
Support internal and external audits, ensuring findings and recommendations are addressed promptly and effectively.
Data Governance Lead First Line data governance and privacy activities across Operations.
Maintain data flow maps and support data protection impact assessments, remediation plans and compliance activities.
Assist in the investigation, management and resolution of data breaches where required.
First Notification of Loss (FNOL) Provide operational oversight of the FNOL function, ensuring agreed service levels, quality standards and customer outcomes are consistently achieved.
Review and report on SLA breaches and operational incidents, escalating key issues to the UK Head of Operations.
Monitor operational performance through MI and reporting, identifying trends, risks and opportunities for continuous improvement.
Ensure operational risks, control deficiencies and audit findings are identified, managed and appropriately remediated.
Facilities and Business Operations Lead facilities management across offices, ensuring safe, compliant and efficient working environments.
Maintain compliance with Health
Claims Operations Manager employer: HFG Insurance Recruitment
Join a leading commercial insurance business in Surrey, where we prioritise a collaborative and inclusive work culture that fosters professional growth and development. As the Head of Compliance & Regulatory Strategy, you will benefit from a competitive salary package, including a generous bonus structure and long-term incentives, all while working alongside industry experts at the forefront of compliance leadership. Our commitment to employee well-being and career advancement makes us an exceptional employer for those seeking meaningful and rewarding opportunities.
