At a Glance
- Tasks: Lead a dynamic claims team, ensuring high-quality service and continuous improvement.
- Company: Join a leading insurer in the heart of London with a strong reputation.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape your team's success.
- Other info: Opportunity for international exposure and career growth in a supportive environment.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: 10+ years in claims, with 3+ years in a leadership role; strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
I am currently partnered with a leading Insurer who are seeking a Claims Lead to join the business and steer the small Claims team of three. This role will be handling Claims within Property, BI, Marine Cargo, CAR (All Risks), Engineering, Casualty and more from multiple jurisdictions including the UK, Europe, Middle East, Africa and more. My client is seeking a Claims professional with 10+ years experience, and ideally 2/3+ years mentoring/managing a team as this will be a leadership position. International experience is desired, not essential.
Key Responsibilities
- Lead and manage the claims team to deliver an efficient, high-quality front-line service, using client feedback to drive continuous improvements in customer satisfaction.
- Oversee claims handling, cost control, and recovery processes in line with agreed targets and service standards, improving efficiency and reducing costs.
- Review and approve claims payments and settlements within delegated authority limits.
- Provide technical guidance on complex and high-value claims.
- Manage relationships with outsourced service providers, ensuring consistent delivery of high-quality service to policyholders.
- Develop and produce regular management information reports for senior leadership.
- Analyse claims data to assess individual client histories and identify trends and patterns across portfolios.
- Contribute to management meetings by providing insights on claims trends, large losses, and operational performance to support decision-making.
- Maintain accurate claims records and ensure compliance with all relevant regulatory, legal, and internal governance requirements, supporting audits where required.
- Collaborate with brokers, adjusters, co‑insurers, and internal stakeholders to resolve complex claims and inform strategic decisions.
- Drive the development and enhancement of claims systems and processes, promoting best practice across the team.
- Set clear objectives for team members, monitor performance against KPIs, and provide ongoing coaching and feedback.
- Establish and deliver training and mentoring programmes to strengthen technical expertise and support career development.
- Undertake additional duties as reasonably required to meet business needs.
Skills & Experience:
- Minimum of 10 years experience in claims, including at least 3 years in a leadership role.
- Demonstrated experience managing and developing a claims team, including performance oversight and process improvement.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Expertise in Cargo and Property & Casualty claims, with a solid understanding of regulatory and compliance frameworks.
- Proficiency in claims management systems and Microsoft Office.
- Excellent communication and interpersonal skills, with experience engaging with clients, brokers, stakeholders, and regulators.
Claims Lead - Property, Engineering, Cargo employer: HFG Insurance Recruitment
Join a leading Insurer in the heart of the City of London, where you will be part of a dynamic and supportive work culture that prioritises employee growth and development. With a focus on continuous improvement and high-quality service delivery, this role offers the opportunity to lead a small, dedicated team while benefiting from competitive remuneration and comprehensive training programmes. Embrace the chance to make a meaningful impact in a collaborative environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Lead - Property, Engineering, Cargo
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like HFG Insurance Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like HFG Insurance Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Lead - Property, Engineering, Cargo
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at HFG Insurance Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at HFG Insurance Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at HFG Insurance Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at HFG Insurance Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at HFG Insurance Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding HFG Insurance Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
