Portfolio Solutions/Delegated Claims Manager in City of London

Portfolio Solutions/Delegated Claims Manager

City of London - Hybrid

Key Responsibilities:

• Oversee and manage claims portfolios across lead, follow and fully delegated books of business, ensuring effective claims oversight, accurate reporting and appropriate management of claims performance.
• Work closely with Claims Operations and Claims Vendor Management teams to ensure appropriate claims handling and processing frameworks are in place, supporting an efficient operating model and the availability of accurate, reliable claims data.
• Analyse claims data to develop a comprehensive understanding of portfolio performance, identify emerging trends and patterns, and highlight areas requiring further investigation or intervention.
• Collaborate with Reserving and Underwriting teams to review portfolio performance, ensuring claims trends and outcomes are well understood and used to inform pricing assumptions, underwriting appetite and reserving strategies.
• Engage with third-party claims administrators, service providers and delegated claims handlers to assess claims performance, gain further insight into portfolio developments and identify issues that may not be immediately apparent from the available data.
• Build and maintain effective relationships with senior stakeholders, both internally and externally, providing clear communication, meaningful insights and appropriate recommendations on claims-related matters.
• Work closely with underwriters to understand the nature of the business being written, its claims requirements and the appropriate arrangements needed to support effective claims management.
• For lead business, liaise with the relevant Claims Managers ahead of placement to ensure appropriate claims servicing arrangements are established, including forward-looking resource planning and delegated claims handling structures where required.
• Oversee claims reported within the relevant portfolio, ensuring appropriate reserving, monitoring and reporting processes are followed and that claims developments are communicated to key stakeholders.
• Act as the primary claims contact for the portfolio, providing technical guidance, coordinating claims-related activities and supporting the effective resolution of queries and issues.

What We're Looking For:

• A strong commitment to delivering high-quality, commercially focused claims solutions, with a clear understanding of the importance of effective claims management and service delivery.
• An adaptable and forward-thinking approach, with the ability to embrace new ideas and improved ways of working while maintaining a strong understanding of claims governance, controls and relevant Lloyd’s market requirements.
• Demonstrable experience overseeing claims portfolios across multiple lines of insurance business, encompassing both first-party and third-party claims, ideally within the Lloyd’s or wider London Market.
• A proven track record of developing and implementing effective claims oversight frameworks, supported by a strong technical understanding of claims handling and portfolio management.
• Experience managing relationships with third-party claims administrators, delegated claims handlers and other external service providers, ensuring appropriate oversight, accountability and performance monitoring.
• Strong interpersonal and relationship-building skills, with the ability to collaborate effectively across teams, demonstrate empathy and contribute positively to a team-oriented environment.
• Excellent analytical, communication and influencing skills, with the confidence to interpret complex information, present recommendations and take ownership of resolving problems.
• A sound understanding of reserving principles and their importance throughout the claims lifecycle, including the assessment and monitoring of individual claims and overall portfolio performance.
• Experience using analytical techniques to interpret claims data, identify trends and emerging issues, and translate findings into meaningful insights that support informed business decisions.

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