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- Tasks: Lead operations for delegated authority, ensuring compliance and efficiency across the syndicate.
- Company: Dynamic insurance firm in the heart of London with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Drive operational excellence and make a significant impact in the insurance industry.
- Qualifications: Extensive experience in Delegated Authority Operations and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
City of London - Hybrid
Key Responsibilities
- Delegated Authority Operations Oversight
- Lead the operational framework for all delegated authority business across the syndicate.
- Ensure effective onboarding, administration, and ongoing oversight of Coverholders, TPAs, and delegated partners.
- Maintain operational processes aligned with Lloyd’s Delegated Authority requirements and internal governance standards.
- Oversee bordereaux management, data quality controls, and reporting accuracy.
- Governance & Compliance
- Ensure compliance with Lloyd’s Minimum Standards, FCA requirements, and internal risk frameworks.
- Oversee due diligence, audits, and operational reviews of delegated partners.
- Partner with Compliance and Risk functions to manage regulatory obligations and remediation activities.
- Ensure accurate maintenance of contracts, binding authority agreements, and delegated records.
- Operational Excellence
- Develop and implement scalable operational processes and controls.
- Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery.
- Lead operational change projects related to delegated authority platforms, data management, and process transformation.
- Monitor KPIs, SLAs, and operational performance metrics.
- Stakeholder Management
- Act as a senior operational contact for internal stakeholders, brokers, Coverholders, TPAs, and Lloyd’s.
- Work closely with underwriting teams to support business growth while maintaining operational integrity.
- Collaborate with Finance and Actuarial teams to ensure accurate premium, claims, and exposure reporting.
- Team Leadership
- Lead, mentor, and develop the delegated operations team.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Manage resource planning, succession planning, and team capability development.
Required Experience & Qualifications
- Significant experience in Delegated Authority Operations within the Lloyd’s market.
- Strong knowledge of Lloyd’s Delegated Authority framework, Coverholder governance, and bordereaux management.
- Experience managing operational teams within a syndicate or specialty insurance environment.
- Deep understanding of regulatory and compliance requirements impacting delegated business.
- Proven track record of operational transformation and process improvement.
- Strong stakeholder management and communication skills.
- Experience working with delegated authority systems and data platforms.
Head of Operations - Delegated Authority in City of London employer: HFG Insurance Recruitment
Contact Detail:
HFG Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Delegated Authority in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in delegated authority operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Lloyd’s Delegated Authority framework and compliance requirements. We want you to shine when discussing how you can enhance operational excellence and drive continuous improvement!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've mentored teams or led operational change projects. We love hearing about your experiences in fostering a culture of accountability and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are passionate about operational transformation and stakeholder management.
We think you need these skills to ace Head of Operations - Delegated Authority in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in Delegated Authority Operations and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your knowledge of Lloyd’s Delegated Authority framework and your operational excellence. Let us know why you’re excited about joining StudySmarter!
Showcase Your Leadership Skills: As a potential leader, we want to see how you've mentored and developed teams in the past. Share examples of how you've fostered a culture of accountability and collaboration. This will help us understand your approach to team leadership and development.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at HFG Insurance Recruitment
✨Know Your Delegated Authority Inside Out
Make sure you brush up on the Lloyd’s Delegated Authority framework and Coverholder governance. Familiarise yourself with the key operational processes and compliance requirements, as this will show your potential employer that you’re not just knowledgeable but also genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams and driven operational excellence in previous roles. Think about specific initiatives you've implemented that improved efficiency or transformed processes. This will demonstrate your capability to lead and mentor the delegated operations team effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges related to delegated authority operations. Prepare by thinking through potential scenarios involving compliance issues or stakeholder management, and outline your approach to resolving them. This will highlight your problem-solving skills and strategic thinking.
✨Engage with Stakeholder Management
Since stakeholder management is crucial for this role, be prepared to discuss how you've successfully collaborated with various teams in the past. Share examples of how you’ve maintained strong relationships with brokers, Coverholders, and internal teams, showcasing your communication skills and ability to work cross-functionally.