At a Glance
- Tasks: Handle escalated support and lead exciting engineering projects.
- Company: Values-first MSP in Bristol that prioritises fairness and respect.
- Benefits: Starting salary of £33k, genuine career progression, and a supportive culture.
- Other info: Join a small team with direct access to leadership and no corporate fluff.
- Why this job: Escape the ticket grind and engage in meaningful engineering work.
- Qualifications: 2.5+ years MSP experience and a passion for learning.
The predicted salary is between 33000 - 33000 £ per year.
We're HFBAC, and we're recruiting for a values-first MSP in Bristol that actually means it. This IT Managed Service Provider is tired of the usual grind where skilled engineers get stuck doing password resets and ticket drudgery. They believe fairness means respecting your time and skills. So they've structured this role to let engineers do actual engineering work.
The role: Second Line Engineer or MSP Engineer with a starting salary of £33k. You'll handle escalated support, lead projects (Cyber Essentials, Copilot implementations), and rotate through actual engineering work - not just tickets. Client site visits happen as and when needed, not twice weekly - maybe once a month. You're part of a small team with direct access to leadership.
What we're looking for:
- 2.5+ years MSP experience.
- You care about learning.
- You work well in a team.
- You want variety and growth, not burnout.
You'll need:
- Experience with HaloPSA, NinjaRMM, ConnectWise, or similar MSP ticketing platforms.
- Windows Server, M365, and core networking fundamentals.
- Cyber Essentials or security tooling experience (or willingness to learn).
- Comfort working in a service desk environment (booked schedules, documented processes).
Why this matters: We built HFBAC to place people into roles where the culture actually supports them. This one does. Small team, genuine values, clear progression, fairness across the board. No corporate fluff. No empty promises. Just good work, good people, good culture.
Interested and have the requisite tech skills? Please apply and Helen will be in touch for the next steps. Look forward to hearing from you soon.
MSP Engineer / Second Line Engineer (Bristol MSP) employer: HFBAC
At HFBAC, we pride ourselves on being a values-first MSP in Bristol, where skilled engineers can thrive without the monotony of ticket drudgery. Our supportive work culture prioritises fairness and respect for your time and skills, offering genuine opportunities for growth and meaningful engineering work. Join our small, dedicated team and enjoy a role that values your contributions while providing clear progression paths and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Engineer / Second Line Engineer (Bristol MSP)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HFBAC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HFBAC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HFBAC!
✨Direct Apply to HFBAC
Let's not forget to apply directly through the HFBAC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace MSP Engineer / Second Line Engineer (Bristol MSP)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HFBAC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HFBAC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HFBAC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
