At a Glance
- Tasks: Handle escalated support and lead exciting engineering projects.
- Company: Values-first MSP in Bristol that prioritises fairness and respect.
- Benefits: Starting salary of £33k, genuine career progression, and a supportive culture.
- Other info: Join a small team with direct access to leadership and no corporate fluff.
- Why this job: Escape the ticket grind and engage in meaningful engineering work.
- Qualifications: 2.5+ years MSP experience and a passion for learning.
The predicted salary is between 33000 - 33000 £ per year.
We're HFBAC, and we're recruiting for a values-first MSP in Bristol that actually means it. This IT Managed Service Provider is tired of the usual grind where skilled engineers get stuck doing password resets and ticket drudgery. They believe fairness means respecting your time and skills. So they've structured this role to let engineers do actual engineering work.
The role: Second Line Engineer or MSP Engineer with a starting salary of £33k. You'll handle escalated support, lead projects (Cyber Essentials, Copilot implementations), and rotate through actual engineering work - not just tickets. Client site visits happen as and when needed, not twice weekly - maybe once a month. You're part of a small team with direct access to leadership.
What we're looking for:
- 2.5+ years MSP experience.
- You care about learning.
- You work well in a team.
- You want variety and growth, not burnout.
You'll need:
- Experience with HaloPSA, NinjaRMM, ConnectWise, or similar MSP ticketing platforms.
- Windows Server, M365, and core networking fundamentals.
- Cyber Essentials or security tooling experience (or willingness to learn).
- Comfort working in a service desk environment (booked schedules, documented processes).
Why this matters: We built HFBAC to place people into roles where the culture actually supports them. This one does. Small team, genuine values, clear progression, fairness across the board. No corporate fluff. No empty promises. Just good work, good people, good culture.
Interested and have the requisite tech skills? Please apply and Helen will be in touch for the next steps. Look forward to hearing from you soon.
MSP Engineer / Second Line Engineer (Bristol MSP) employer: HFBAC
At HFBAC, we pride ourselves on being a values-first MSP in Bristol, where skilled engineers can thrive without the monotony of ticket drudgery. Our supportive work culture prioritises fairness and respect for your time and skills, offering genuine opportunities for growth and meaningful engineering work. Join our small, dedicated team and enjoy a role that values your contributions while providing clear progression paths and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Engineer / Second Line Engineer (Bristol MSP)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise beyond just a CV and can really make you stand out in the hiring process.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to MSP roles. Think about how your experience aligns with the values of the company, like fairness and growth, and be ready to share examples that highlight your fit.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at HFBAC.
We think you need these skills to ace MSP Engineer / Second Line Engineer (Bristol MSP)
Some tips for your application 🫡
Show Your Passion for Engineering:When you're writing your application, let your enthusiasm for engineering shine through. We want to see that you’re not just looking for any job, but that you genuinely care about the work and the impact it has.
Tailor Your Experience:Make sure to highlight your 2.5+ years of MSP experience and any relevant projects you've led. We love seeing how your skills align with what we do, so don’t hold back on the details!
Keep It Real:Be honest about your skills and experiences. If you’re willing to learn about Cyber Essentials or security tooling, mention that! We value growth and honesty over perfection.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to show us you’re serious about joining our team!
How to prepare for a job interview at HFBAC
✨Know Your Tech Inside Out
Make sure you brush up on your experience with Windows Server, M365, and core networking fundamentals. Be ready to discuss specific projects you've worked on and how you tackled challenges. This role is all about actual engineering work, so show them you’ve got the skills to back it up!
✨Show Your Team Spirit
Since this position involves working closely with a small team, highlight your collaborative experiences. Share examples of how you’ve contributed to team success in previous roles, especially in an MSP environment. They want to see that you value teamwork and can thrive in a supportive culture.
✨Demonstrate Your Willingness to Learn
HFBAC values growth and learning, so be prepared to talk about how you stay updated with industry trends and technologies. If you have experience with Cyber Essentials or security tooling, mention it! If not, express your eagerness to learn and adapt.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture and the specific projects you might be involved in. This shows you’re genuinely interested in the role and helps you gauge if it’s the right fit for you. Remember, it’s a two-way street!
