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- Tasks: Provide IT support in schools and offices, troubleshooting and implementing tech solutions.
- Company: Join abtec Managed IT, a Microsoft Gold Partner with a focus on education.
- Benefits: Competitive salary, unlimited learning resources, and paid certifications.
- Other info: Supportive culture that encourages questions and continuous learning.
- Why this job: Make a real impact in education while growing your tech skills.
- Qualifications: 3+ years in 2nd line support with M365 and Azure experience.
The predicted salary is between 28000 - 32000 £ per year.
Fancy being the engineer schools actually want to see? abtec Managed IT isn't your average MSP. We've been doing this for 30 years, we're a Microsoft Gold Partner, and we work almost entirely in education (schools, colleges, multi-academy trusts) plus private sector clients. Our clients stay with us. Our team stays with us (seriously, some have been here 20+ years). And when you turn up on-site, people are genuinely pleased to see you.
The role: You'll split your time between our Wigan office on the service desk and visiting schools and other clients across the Northwest. One day you're troubleshooting M365 and Azure issues remotely, the next you're on-site implementing changes, sorting out server issues, or scoping technical projects. It's proper varied work:
- 2nd line support tickets
- IMACS (installs, moves, changes)
- Getting stuck into infrastructure projects
- Working with our ITSM system
- Creating documentation
- Gradually becoming the go-to person for more complex stuff
You'll also help mentor newer team members as you grow.
Tech you'll work with: Microsoft 365/Azure (core), Sophos endpoint and firewalls, JAMF/Intune MDM, Ruckus Wireless, VOIP solutions, plus Windows Server and networking fundamentals.
What we're after:
- At least 3 years in a 2nd line support role
- Solid hands-on experience with M365, Azure, and Active Directory (non-negotiable)
- Comfortable with Windows Server, networking, and the usual suspects
- Experience working to SLAs and in an ITIL/ITSM environment
- Someone who can handle face-to-face client situations (including the occasional tricky one)
- Good with people—clients and colleagues alike
- Takes ownership of problems and sees them through
- Hungry to learn, willing to document, happy to share knowledge
- Full UK driving licence (you'll be out and about regularly)
Bonus points for:
- Education sector experience (schools, colleges, MATs)
- Microsoft, CompTIA, or Cisco certifications
- Experience with cyber security or cloud solutions
The best bit about working here: You know that thing where you're stuck on something and everyone's too busy to help? Yeah, that doesn't happen here. We've built a culture where asking questions is encouraged, not seen as a weakness.
What we'll invest in you:
- Microsoft On-Demand Learning Library - unlimited access
- All your certifications paid for - exams, courses, the lot
- Time to actually study - built into your schedule
- Salary increases - linked to certs you achieve
Plus the good stuff:
- Private medical (BUPA) - including pre-existing conditions
- Death in service - 2 x salary
- Holidays - 21 days + bank holidays + birthday off + 1 extra day per year (up to 25)
- Free parking - at the office
- Actual lunch breaks - kitchen to sit in, or go grab food with the team
Salary: £28k-£32k depending on experience
Six months in, you'll be:
- Handling most Level 2 tickets solo
- Comfortable with our key client environments
- Contributing to documentation and knowledge base
- Working to SLAs confidently
- Made solid progress on your cert pathway
- Mentoring newer team members on things you've mastered
- And most importantly—feeling like you're actually learning, growing, and making a difference.
IT Support Engineer (Field and Office Based) employer: HFBAC
Contact Detail:
HFBAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Field and Office Based)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with M365 and Azure issues, brush up on common problems and solutions. Being able to talk through your thought process during the interview can really impress them.
✨Tip Number 3
Don’t shy away from showcasing your people skills. They want someone who can handle tricky client situations, so think of examples where you've turned a challenging interaction into a positive outcome. It’s all about showing you can keep cool under pressure!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at abtec Managed IT. Let’s get you that job!
We think you need these skills to ace IT Support Engineer (Field and Office Based)
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let your enthusiasm for IT shine through! We love seeing candidates who are genuinely excited about technology and helping others. Share your experiences and what drives you in this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the role. Highlight your experience with M365, Azure, and any relevant certifications. We want to see how your skills match up with what we're looking for, so be specific!
Be Personable: Remember, we’re not just looking for technical skills; we want someone who can connect with clients and colleagues. Use your application to showcase your people skills and any experience you have in face-to-face situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at HFBAC
✨Know Your Tech Inside Out
Make sure you're well-versed in Microsoft 365, Azure, and Active Directory. Brush up on your troubleshooting skills for common issues, as you'll likely face real-world scenarios during the interview.
✨Showcase Your People Skills
Since this role involves face-to-face interactions with clients, be prepared to discuss how you've handled tricky situations in the past. Share examples that highlight your ability to communicate effectively and build rapport.
✨Demonstrate Your Problem-Solving Mindset
Be ready to talk about specific challenges you've faced in previous roles and how you took ownership to resolve them. Employers love candidates who can think critically and see problems through to completion.
✨Express Your Willingness to Learn
With a culture that encourages asking questions, show your enthusiasm for continuous learning. Mention any certifications you're pursuing or tech skills you're keen to develop further, as this aligns with their investment in employee growth.