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For Companies At a Glance
- Tasks: Manage customer accounts and build relationships while ensuring timely payments.
- Company: Join a family-feel business with over 40 years of success.
- Benefits: Competitive salary, 25 days holiday, and a supportive team environment.
- Why this job: Make a genuine impact in credit control and develop your career.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Promotional opportunities and a collaborative culture await you.
The predicted salary is between 28800 - 43200 £ per year.
Ready to take ownership of credit control in a company that values what you do. Looking for a role where you can build real relationships with customers and make genuine commercial impact.
Alide Hire Services is a family-feel business that's been going strong for over 40 years. They supply powered access tools, plant and welfare equipment across the South West from their three depots in Bristol, Bath and Keynsham. The current Credit Controller has been promoted internally, and they need someone to step into this important role.
This isn't just about chasing invoices. You'll own the full credit control function, build relationships with trade customers and play a real part in keeping the cash flowing for a business that genuinely cares about its team.
What You'll Actually Be Doing:
- Manage a portfolio of customer accounts from first invoice to final payment.
- Chase outstanding payments by phone and email.
- Process payments - BACS, card, cheques.
- Sort out invoice queries and disputes quickly.
- Assess credit applications and recommend limits.
- Work with the depot teams and sales when accounts need to go on hold.
- Keep proper records so nothing falls through the cracks.
Who You Are:
- You’ve done credit control before - ideally in hire, construction or trade.
- You know how to have firm-but-fair conversations without burning bridges.
- You enjoy picking up the phone.
- You stay calm when a customer gets difficult.
- You spot problems before they become disasters.
- You keep on top of your workload without someone chasing you.
- You know your way around Excel and aren’t afraid of a CRM system.
What’s In It For You:
- A company that's been around for 40 years and isn’t going anywhere.
- A team that actually works together.
- The person before you got promoted - they develop their people.
- Based in Keynsham - easy access from Bath, Bristol and surrounding areas.
- Award-winning business with a genuine reputation for quality.
About Alide Hire Services:
Alide has built its reputation on doing things properly. Where Quality and Service Count isn't just a tagline - it's how they operate. They're independent and have loyal customers who’ve been with them for years.
Salary: up to £36,000
Hours: 8.00am - 4.00pm, Monday to Friday, 37.5 hours per week
Holiday: 25 days + 8 bank holidays
Location: Burnett Business Park, Gypsy Lane, Keynsham
Send your CV to Helen at HFBAC. Even if your CV isn't perfect, if you've got the right experience and attitude, get in touch.
Credit Controller employer: HFBAC
Contact Detail:
HFBAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company before your interview! Research Alide Hire Services, their values, and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. This will help you feel more confident when it comes to those firm-but-fair conversations with customers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled invoice disputes or tricky customer situations in the past. This will demonstrate your ability to keep things running smoothly and maintain those important relationships.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Even if your CV isn't perfect, if you've got the right experience and attitude, we’d love to chat!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your CV: Make sure to tailor your CV to the role of Credit Controller. Highlight your relevant experience in credit control and any specific skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your experience and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at HFBAC
✨Know Your Numbers
Before the interview, brush up on your credit control knowledge. Be ready to discuss your experience with managing customer accounts and how you've successfully chased payments in the past. This role is all about building relationships, so think of specific examples where you’ve maintained a good rapport while still being firm.
✨Showcase Your Communication Skills
Since this job involves a lot of phone work, practice articulating your thoughts clearly and confidently. Prepare for role-play scenarios where you might have to handle difficult conversations. Highlight your ability to stay calm under pressure and resolve disputes effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you spotted potential issues before they escalated. Be ready to share how you’ve handled invoice queries or disputes in the past. Alide Hire Services values proactive problem solvers, so showcasing this skill will definitely set you apart.
✨Familiarise Yourself with Their Values
Research Alide Hire Services and understand their core values: Action, Loyalty, Integrity, Dedicated, Everyone. During the interview, relate your personal values and experiences to theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
