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For Companies At a Glance
- Tasks: Provide hands-on IT support across various client sites and manage infrastructure projects.
- Company: Join a Microsoft Gold Partner with a supportive, long-standing team culture.
- Benefits: Earn £28,000 - £30,000, enjoy private medical insurance, and receive paid certifications.
- Other info: Enjoy a culture that encourages questions and supports your professional growth.
- Why this job: Get out of the office, make real connections, and grow your IT skills in a dynamic environment.
- Qualifications: 2-3 years in 2nd line support with hands-on experience in M365 and Azure.
The predicted salary is between 28000 - 30000 £ per year.
If you want to get out of the office and actually get your hands dirty - this one's for you. abtec Managed IT has been doing this for 30 years. We're a Microsoft Gold Partner. We work with schools, colleges, multi-academy trusts, and private sector clients across the Northwest. Our clients stay. Our team stays. Some of the team have been here 20+ years. When you show up on-site, people are genuinely pleased to see you. That's not a happy coincidence - it's how we've built this.
What the job actually looks like
This is not a desk job. Once you're up to speed, you'll be out on client sites up to four days a week across the Northwest. The rest of the time you're on the service desk at our brand new office at Pavilion West, BL5 3AJ - natural light, a fancy coffee machine, and a short hop from the M61.
Day to day:
- 2nd line support tickets - proper ones, not a never-ending Level 1 queue
- IMACs across client sites - installs, moves, changes
- Infrastructure projects you'll actually see through from start to finish
- ITSM system management and keeping documentation sharp
- Mentoring newer team members as you grow into the role
Tech you'll work with:
- Microsoft 365 and Azure (core daily tools)
- Sophos endpoint and firewalls
- JAMF and Intune MDM
- Ruckus Wireless
- VOIP
- Windows Server
- Networking fundamentals
What we're looking for
Essential:
- 2-3 years in a genuine 2nd line support role
- Hands-on M365, Azure, and Active Directory experience - non-negotiable
- An MSP background OR experience as the solo or small-team IT person in a busy company - if you've had to handle everything yourself and make the calls, you'll fit right in here
- Comfortable in a field environment - clients asking questions on the spot, working across different sites, adapting quickly
- Full UK driving licence - you'll be out on-site regularly
- Windows Server, networking, and standard infrastructure experience
- Someone who takes ownership of problems and sees them through
Nice to have:
- Education sector experience (schools, colleges, or multi-academy trusts)
- Microsoft, CompTIA, or Cisco certifications
- Cyber security or cloud project experience
What you get in return
- £28,000 - £30,000 depending on experience
- Private medical insurance (BUPA) - including pre-existing conditions, with option to add family
- Death in service - 12 months salary
- 21 days holiday + bank holidays + birthday off + 1 extra day per year of service (up to 25)
- All certifications paid for - exams, courses, prep materials
- Microsoft On-Demand Learning Library - unlimited access
- Dedicated study time built into your schedule - not squeezed into evenings
- Salary increases linked to certifications you achieve
- Free parking at the new office
The culture bit - and it matters
You know that thing where you're stuck on something and everyone's too busy to help? Doesn't happen here. Asking questions is encouraged - it's how the team works. People stay because they want to. Some have been here 20+ years. That tells you something.
Six months in, you'll be:
- Handling most Level 2 tickets solo
- Confident on client sites
- Contributing to the knowledge base
- Working to SLAs without a second thought
- Making progress on your certs
- Mentoring newer team members
- And feeling like you're actually growing
How to apply
This role is being managed exclusively by Helen Wingrove-Sanders, Talent Partner at HFBAC. Helen does recruitment differently. She'll actually talk to you properly - not just scan your CV for keywords. She's invested in making sure this is right for you, not just filling a seat. Interested? Search for Helen Wingrove-Sanders on LinkedIn, or apply via this job listing.
Note for recruitment agencies: This role is being handled exclusively by our talent partner, Helen Wingrove-Sanders at HFBAC. Please contact Helen directly via LinkedIn if you believe you can add genuine value. We have a retained partnership and won't be engaging additional agencies.
Level 2 IT Support Engineer in Bolton employer: HFBAC
Contact Detail:
HFBAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 IT Support Engineer in Bolton
✨Tip Number 1
Get to know the company culture before you apply! Check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn, especially those in similar roles. Ask them about their experiences and any tips they might have for landing the job. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to IT support. Think about real-life scenarios you've faced and how you solved them. This will help you stand out as someone who takes ownership of problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at abtec Managed IT.
We think you need these skills to ace Level 2 IT Support Engineer in Bolton
Some tips for your application 🫡
Show Your Hands-On Experience: Make sure to highlight your hands-on experience with M365, Azure, and Active Directory. We want to see that you’ve been in the trenches, tackling real-world IT challenges, so don’t hold back on those juicy details!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your experience in a field environment and how you’ve handled client interactions. We love seeing candidates who understand what it’s like to be out there, making a difference.
Be Yourself: We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality shine through in your application. Share your passion for IT and why you’re excited about this role – we want to know the real you!
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at HFBAC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Active Directory. Be ready to discuss your hands-on experience with these tools, as they are essential for the role. Prepare to share specific examples of how you've used them in past positions.
✨Show Off Your Problem-Solving Skills
This job is all about taking ownership of issues and seeing them through. Think of a few challenging situations you've faced in previous roles and how you resolved them. Be prepared to explain your thought process and the steps you took to fix the problems.
✨Get Familiar with the Company Culture
Research abtec Managed IT and understand their values and work environment. They pride themselves on teamwork and support, so be ready to discuss how you can contribute to that culture. Mention any experiences where you've worked collaboratively or helped others.
✨Prepare for On-Site Scenarios
Since this role involves being out on client sites, think about how you would handle questions from clients on the spot. Practice explaining technical concepts in simple terms, as you'll need to adapt quickly to different environments and client needs.